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Effective Communication Skills
Effective Communication Skills
 

EFFECTIVE COMMUNICATION SKILLS

Online course to run and re-run at any time
 

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About our online Effective Communication Skills course

CPD accredited course

Note: this Effective Communication Skills course is CPD certified.
This means that not only has it been rigorously assessed in terms of content and quality, but it comes with a FREE CPD Certification certificate, as well as an Activia diploma of completion.

Who will benefitAnyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.

What You Get
  • Launch price from just $49 (RRP $229 - see below)
  • EIGHT easy-to-watch video modules
  • CPD certified with downloadable certificate on completion
  • Buy the Development Plan course to get your own workbook and Personal Development Programme
  • View the whole course, or just selected topics, over and over
  • Pay online and start learning in just five minutes

Read on to find out how our great new online courses can bring real improvements to your skills!

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Effective Communication Skills

Course Outline

MODULE 1: How Communication Works

This module contains:
  • Influence or Persuade?
  • Identifying and Adjusting your Communication Style
  • Five Communication Styles
  • The 6 Cs of Communication
  • The Four-Step Cycle of Communication
  • The Dynamics of Communication
  • Communication is a Two-Way Street

MODULE 2: Face-to-Face Communication

This module contains:
  • First Impressions
  • Appearance
  • On the Front Foot: Being Positive
  • Using the Right Words
  • The Three Components of Communication
  • Body Language and Non-Verbal Messages

MODULE 3: Telephone Communication

This module contains:
  • Overcoming the Challenges of Telephone Communication
  • Improving Telephone Communication
  • Factors of Voice
  • Advantages of Telephone Communication
  • Disadvantages of Telephone Communication

MODULE 4: Written Communication

This module contains:
  • Quick Tips for Types of Messages
  • The Power of Words
  • Right First Time
  • Keep it Concise
  • Address your target
  • Keep it Simple
  • Your Three Stage Structure

MODULE 5: Questioning and Listening Skills

This module contains:
  • Verbal Signs of Active Listening
  • Non-Verbal Signs of Active Listening
  • Active Listening
  • The Five Levels of Listening
  • How Asking Question Helps You
  • Open and Closed Questions
  • The Funnel

MODULE 6: How to be an Effective Communicator

This module contains:
  • Your Level of Understanding
  • Dismantling your Assumptions
  • Prejudices
  • Your Preconceptions: Stereotyping
  • Your History & Experiences
  • Asking for Feedback
  • How to Find Out What Others Think About You
  • Is your Self-Image Correct?
  • Getting your Self-Image Right
  • The Wheel of Communication

MODULE 7: Overcoming Communication Problems

This module contains:
  • Four Tips for Delivering Difficult Messages
  • Delivering Difficult Messages
  • Dealing With Conflict
  • Dealing With Opposition
  • Barriers to Communication
  • Why Communication Goes Wrong

MODULE 8: Getting Better Outcomes

This module contains:
  • Best Practices For Communicating Effectively
  • Timing: Whats Best For Them
  • The Effect of Location
  • Intimidation
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Frequently Bought Together

These courses are frequently purchased together.
EFFECTIVE COMMUNICATION SKILLS
Includes Types of Communication, Questioning & Listening, Being Effective, Overcoming Problems
(This Course)
$49.00   $229.00
EFFECTIVE TIME MANAGEMENT
Includes Prioritising, Time Robbers, Planning, The Four Ds, Delegation, SMART Goals, Time Mapping
View the Course
$49.00   $229.00
BOTH COURSES
$99.00
Add Both to Cart
$99.00
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Your Workbook and Personal Action Plan

If you purchase the Development Plan course, you get a great, results-focused downloadable workbook.

The workbook features:

  • Summary notes of the content to read and refer to as you go
  • Space for your own notes on the summary pages
  • Space for you to relate the lessons in each module to your own situation and experience
  • A Personal Action Plan for you to set up your objectives
  • Four structured Follow Up Sessions, with a Final Review, so you can manage and assess your progress

How It Works

You can start learning in just 5 minutes, and here's how to do it:

  • Buy the course(s) of your choice, providing your email address as part of the process
  • You will be emailed an activation link which you should click to set up your training
  • Work through the course by viewing each module in turn
  • Complete the questions after each module and download your Diploma when you have finished
  • If you have purchased the Development Plan course:
    • Download the workbook
    • Use the workbook to take notes and create your Personal Action Plan
    • Use the structured Follow Up Sessions to keep your results on track
    • Use the Final Review to assess how you have done and set yourself up for the future
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