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Effective Communication Skills
Effective Communication Skills

EFFECTIVE COMMUNICATION SKILLS

Online course to run and re-run at any time
 

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About our online Effective Communication Skills course

CPD accredited course

Note: this Effective Communication Skills course is CPD certified.
This means that not only has it been rigorously assessed in terms of content and quality, but it comes with a FREE CPD Certification certificate, as well as an Activia diploma of completion.

Who will benefitAnyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.

What You Get
  • Launch price from just $31 (RRP $275 - see below)
  • EIGHT full modules per course
  • Two hours of viewing: with revisits, equates to one day's classroom training
  • SCORM compliant, so you can stop and return later to the same place
  • 12 months' 24/7 access*
  • View the whole course, or just selected topics, over and over
  • Pay online and start learning in just five minutes
[* Maximum of 40 views per module]
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Effective Communication Skills

Course Outline

MODULE 1: How Communication Works

This module contains:
  • Influence or Persuade?
  • Identifying and Adjusting your Communication Style
  • Five Communication Styles
  • The 6 Cs of Communication
  • The Four-Step Cycle of Communication
  • The Dynamics of Communication
  • Communication is a Two-Way Street

MODULE 2: Face-to-Face Communication

This module contains:
  • First Impressions
  • Appearance
  • On the Front Foot: Being Positive
  • Using the Right Words
  • The Three Components of Communication
  • Body Language and Non-Verbal Messages

MODULE 3: Telephone Communication

This module contains:
  • Overcoming the Challenges of Telephone Communication
  • Improving Telephone Communication
  • Factors of Voice
  • Advantages of Telephone Communication
  • Disadvantages of Telephone Communication

MODULE 4: Written Communication

This module contains:
  • Quick Tips for Types of Messages
  • The Power of Words
  • Right First Time
  • Keep it Concise
  • Address your target
  • Keep it Simple
  • Your Three Stage Structure

MODULE 5: Questioning and Listening Skills

This module contains:
  • Verbal Signs of Active Listening
  • Non-Verbal Signs of Active Listening
  • Active Listening
  • The Five Levels of Listening
  • How Asking Question Helps You
  • Open and Closed Questions
  • The Funnel

MODULE 6: How to be an Effective Communicator

This module contains:
  • Your Level of Understanding
  • Dismantling your Assumptions
  • Prejudices
  • Your Preconceptions: Stereotyping
  • Your History & Experiences
  • Asking for Feedback
  • How to Find Out What Others Think About You
  • Is your Self-Image Correct?
  • Getting your Self-Image Right
  • The Wheel of Communication

MODULE 7: Overcoming Communication Problems

This module contains:
  • Four Tips for Delivering Difficult Messages
  • Delivering Difficult Messages
  • Dealing With Conflict
  • Dealing With Opposition
  • Barriers to Communication
  • Why Communication Goes Wrong

MODULE 8: Getting Better Outcomes

This module contains:
  • Best Practices For Communicating Effectively
  • Timing: Whats Best For Them
  • The Effect of Location
  • Intimidation
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Prices for our online Effective Communication Skills course

Our courses are in an easy-to-view, SCORM compliant video format, with 24/7 access: view again and again!

Note:
Level B1 includes video presentations, each divided into eight modules with three or more topics in each module.
It's easy to buy: just click on the BUY button to add to your Shopping Cart.

Add to cart

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(Enter the number into the box and click Add to Cart)

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Save money with our e-learning package bundles!
You have chosen to add the following pack to your cart at a cost of :
.
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NOTE: You may like to know that this course also comes bundled in the Multi-Packs below which, and as you'd expect, allows you to buy several courses at big discounts from the standard prices.

Personal Development Pack 2B: Includes Communication Skills and Building Relationships
  • Add to cart - D1 MULTI-PACK: Basic video multi-pack - $47 (SAVE $14)
  • Add to cart - D2 MULTI-PACK: Standard video multi-pack - $71 (SAVE $23)

Personal Development Pack 3A: Assertiveness, Communication Skills & Building Relationships
  • Add to cart - D1 MULTI-PACK: Basic video multi-pack - $64 (SAVE $27)
  • Add to cart - D2 MULTI-PACK: Standard video multi-pack - $95 (SAVE $46)

Personal Development Pack 4A: Assertiveness, Communication, Relationships & Time Management
  • Add to cart - D1 MULTI-PACK: Basic video multi-pack - $81 (SAVE $39)
  • Add to cart - D2 MULTI-PACK: Standard video multi-pack - $119 (SAVE $69)

  • No thank you, Just add the single-course pack to my shopping cart

Course
Level
No. of licenses (prices PER LICENSE)
(RRP)
1 - 4
5 - 9
10 - 19
20 - 49
50 - 99
100+
Effective Communication Skills
Includes Types of Communication, Questioning & Listening, Being Effective, Overcoming Problems
B1
($275)
$31
$29
$28
$27
$26
$25
B2
($335)
$47
$45
$43
$39
$38
$35
Related Multi-Packs
Multiple course (Multi) Packs

Each pack allows you to buy additional courses at even better prices.

Note:
Level D1 includes video presentations, each divided into eight modules with three or more topics in each module.
It's easy to buy: just click on the BUY button to add to your Shopping Cart.

Add to cart

How many licenses do you want?           Please enter a number higher than zero
(Enter the number into the box and click Add to Cart)

Add to Cart
Add to Cart
Add to Cart
Multi-Pack
Level
No. of licenses (prices PER LICENSE)
(RRP)
1 - 4
5 - 9
10 - 19
20 - 49
50 - 99
100+
Personal Development Pack 2B
Includes Communication Skills and Building Relationships
D1
($419)
$47
$45
$43
$39
$38
$35
D2
($515)
$71
$68
$53
$61
$57
$53
Personal Development Pack 3A
Assertiveness, Communication Skills & Building Relationships
D1
($539)
$64
$61
$57
$53
$49
$46
D2
($659)
$95
$91
$71
$81
$76
$71
Personal Development Pack 4A
Assertiveness, Communication, Relationships & Time Management
D1
($659)
$81
$76
$71
$67
$62
$57
D2
($803)
$119
$111
$93
$99
$95
$93
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Related Courses

We also run these related courses, so why not take a look, and see what you can learn!

Includes Dealing with Bad Behaviour, Being More Confident, 3 Steps to Being Assertive, Proven Techniques ... and more
Includes Prioritising, Time Robbers, Planning, The Four Ds, Delegation, SMART Goals, Time Mapping ... and more
Includes Positive Relationships, Building Rapport, Increasing your Likeability, Influencing Relationships ... and more
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How It Works

You can start learning in just 5 minutes, and here's how to do it:

  • Buy the Pack or Multi-Pack of your choice, providing your email address as part of the process
  • You will be emailed an activation link which you should click to set up your training
    [NOTE: be sure to use the device you will be using for the training*]
  • Work through the course by viewing each module in turn.
    [NOTE: if you log off from your training, the system will remember where you are, ready for your next visit]

* Licenses for our online courses allow up to 40 sessions for each module on one device in any 12-month period

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Contact Details

Activia Training

Locations Address: Head Office, Regus House,
268 Bath Road
Slough, Berkshire SL1 4DX

Phone Sales:           0333 6000 111

Service:       0333 6000 555

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