Assertiveness Training Courses from Activia

Assertiveness Basics (Half Day)

A 1-Day Training Course

Course Content

Intensive Half-Day Workshop for Assertiveness

This fast-track workshop is specially constructed to provide delegates with the most effective skills in the shortest possible time.

Course Aims

This intensive half-day workshop has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work.

Who Should Attend

Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.

Course Outline
This course is a 1-day training course structured into 7 modules.
Module 1
Introduction and Course Overview
Module 2
Different Types of Behaviour
Learning outcomes
Understand aggressive, passive, passive aggressive and assertive behaviour and the effects they have.
Topics covered
  • Passive (Submissive) Behaviour
  • Aggressive Behaviour
  • Passive-Aggressive Behaviour
  • Assertive Behaviour
  • Module 3
    Body Language and Assertiveness
    Learning outcomes
    Understand the importance of how body language can impact on behaviours.
    Topics covered
  • How Important is Body Language ?
  • The Nature of Assertive Body Language
  • Demonstrating Assertive Body Language
  • Module 4
    The Three Step Approach to Being Assertive
    Learning outcomes
    Learn a simple three step process on which you can base all your assertive communication.
    Topics covered
  • Guidelines for Assertive Words
  • The Three Step Approach
  • Exercises in Applying the Three Step Approach
  • Module 5
    Proven Assertiveness Techniques
    Learning outcomes
    Be able to use a number of proven techniques such as reflecting, fogging and the broken record can be used in assertive communication.
    Topics covered
  • Reflecting/Playback
  • Fogging
  • Broken Record
  • Positive and Negative Enquiry
  • Asking for More Time
  • Explaining the Consequences
  • The Power of Silence
  • "What If"
  • "What do You Think?"
  • "What Would You Do in My Shoes?"
  • Module 6
    Putting Assertiveness into Action
    Learning outcomes
    Learn how to make and refuse requests assertively without impacting poorly on working or personal relationships.
    Topics covered
  • How to Say "No": Refusing Requests
  • Tips for Refusing Requests Assertively
  • Making Requests
  • Tips for Making Requests Assertively
  • Applying Assertiveness to Your Own Situation
  • Module 7
    Your Personal Action Plan

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