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Building Great Relationships
Building Great Relationships


The best source of Building Relationships Training

A hands-on one-day course with free e-learning revision after your training and pre-course online skills testing
See Our Latest Reviews on TrustPilot:
CPD accredited course

Note: this Building Great Relationships course is CPD certified.
It is available as either a classroom course with online revision, or an online course.
This means that not only has it been rigorously assessed in terms of content and quality, but it comes with a FREE CPD Certification certificate, as well as an Activia diploma of completion.
We are a corporate member of the CPD: the highest level of association available.


Full details of modules and topics covered in this one-day course

Blended learning

Note: Free e-learning revision is available with this course: 12 months of access for each delegate on scheduled public (open) classes and standard on-site/private classes (not available for bespoke courses) .


This is a one-day training course structured into 10 modules

To give staff members appropriate tools to influence a range of situations at work, encouraging others to 'give of their best' and promoting workable compromises.
Anyone who wants to develop more productive working relationships with colleagues, clients and other internal customers.

Want to see prices and options for delivery of your training?

MODULE 1:  Introduction and Course Overview
MODULE 2:  About Positive Relationships
Learning outcomes:
Use our questionnaire to help you identify and prioritise your interpersonal skills development.
Topics covered:
  • Forced Relationships
  • Influences in Forming and Building Relationships
  • Why we Need Positive Relationships
  • Identifying what you Need from Relationships
MODULE 3:  Models of Behaviour
Learning outcomes:
How we communicate, the parts of communication and the importance attached to each part.
Topics covered:
  • The Betari Box
  • Strokes
  • Transactional Analysis and Ego States
  • The Three Parts of Communication
  • Assertiveness vs Responsiveness
MODULE 4:  Building Rapport
Learning outcomes:
Communication is a two-way street: learn the benefits and barriers to communication face to face or by phone.
Topics covered:
  • What Is Rapport Building
  • 6 Tips for Establishing Rapport
  • 6 Tips for Building Rapport
MODULE 5:  Increasing your Likeability Factor
Learning outcomes:
Why do we like some people instantly and find others harder to communicate with? See how we can improve our skills in this area.
Topics covered:
  • Being Capable
  • Being Caring
  • Being Uplifting
  • How to Increase your Likeability Factor
  • Being Amiable
  • Being Dependable
MODULE 6:  The Assertive Approach to Relationships
Learning outcomes:
Learn about the communication wheel, which is the model by which most human communications work including elements of understanding, respect and affection.
Topics covered:
  • Saying No Nicely
  • The Three Step Approach to Assertive Behaviour
  • The Assertive Approach
  • Understanding Different Behaviour Types
  • The Need to Be Assertive
MODULE 7:  Influencing Relationships
Learning outcomes:
Understand how physical and psychological stressors can impact of the human voice.
Topics covered:
  • Difficult Relationships
  • Whats in it for Me? (WIIFM)
  • Power and Influencing
  • Dale Carnegie and Self Awareness
  • Dale Carnegie
MODULE 8:  Openness, Disclosure and Feedback
Learning outcomes:
Learn about aggressive, passive (submissive) and assertive behaviours and how they impact on interpersonal skills.
Topics covered:
  • Giving and Receiving Feedback
  • Trust and Respect
  • The Psychological Contract
  • What Is Disclosure?
  • The Johari Window
MODULE 9:  Effective Networking
Learning outcomes:
Understand how to prepare to act assertively by using the 3 steps approach to assertive behaviour. Identify your strengths and weaknesses.
Topics covered:
  • Reasons for Networking
  • The Benefits of Networking
  • Things to Remember With NetWorking
  • Simple Tips for Networking Meetings
  • Effective Business Networking
MODULE 10:  Your Personal Action Plan

Want to see prices and options for delivery of your training?

Building Great Relationships
Nov 18, 2019
Manchester Piccadilly
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Nov 29, 2019
London Victoria
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Dec 13, 2019
Leeds West One
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Dec 16, 2019
Tower Bridge
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Dec 20, 2019
Birmingham Queensway
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Don't see a date you want?



Alexandra Peers
, Feb 28 2019
"I found the course beneficial and useful in both a personal and work context. It's given me lots of "food for thought" and has inspired discussion points with various people (from work colleagues, to my boss and my husband)."

Course rating of 5 stars
Hannah Barnett
, Feb 28 2019
"Really impressed with Jo the trainer, knew her subject and was very engaging. Enjoyed the day. "

Course rating of 5 stars
Nicola Price
, Sep 20 2018
"I enjoyed the day Vivian was very knowledgeable with life experience."

Course rating of 4 stars
Julia Price
, Sep 14 2018
"The course was the best study day, by an external provider, that I have attended at my Trust. The facilitator was excellent and ensured all delegates felt comfortable and able to contribute."

Course rating of 5 stars
Tina John
, Sep 14 2018
"Great course, fantastic trainer. would recommend"

Course rating of 5 stars
Lauren Handley
, Sep 14 2018
"trainer was really engaging and friendly"

Course rating of 5 stars
Alifya Hathiari
, May 16 2018
"The trainer was very good. I enjoyed talking to her on a personal level and some very in depth learning that was tailored specifically to my needs and work place examples took place. Many Thanks "

Course rating of 5 stars
Nique Routen
, Nov 3 2017
"My thanks to the trainer for his patience and understanding."

Course rating of 4 stars
Richard Idle
, Jun 7 2017
"I was initially surprised as the course ended up being a one on one, when I was expecting a group, which was unexpected. However, in the end this was better as it allowed the course to focus on my needs."

Course rating of 5 stars
Andrew Lee
, Jan 17 2017
"The course ended up being one to one and it worked very well for me."

Course rating of 4 stars
Rachel Gisbourne
, Jun 23 2016
"Roy was very nice & delivered the course in a fun & good manner."

Course rating of 4 stars
Jeanette Williams
, Jun 15 2016
"Wayne our tutor made sure everyone took part during the session"

Course rating of 4 stars
Jackie Sparks
, Jun 15 2016
"Very good course"

Course rating of 4 stars
Tracy Flatt
, Jun 15 2016
"Wayne the trainer was very good in what he delivered. Made it easy to understand and adapted to everyone even though we all were from different departments."

Course rating of 5 stars
Charlotte Freddi
, Jun 15 2016
"Thoroughly enjoyed the course, the delivery and the instructors ability to answer questions was great. It was also nice that the group was mixed with individuals from across all areas of the business. "

Course rating of 4 stars
Emma Murphy
, Jun 15 2016
"The trainer was very good and engaging and made it fun as well as poignant."

Course rating of 4 stars
Letisha Childs
, Jun 15 2016
"The speaker was incredibly enthusiastic. This make the course interesting as having someone speak about an issue with passion, makes it so much more engaging. "

Course rating of 5 stars
karen kay
, May 12 2016
"Thank you"

Course rating of 4 stars
Tina Mantle
, May 12 2016
"Wayne the trainer has great ability to capture attention and sustain it. Would recommend his teaching ability to any course."

Course rating of 5 stars
Luana Botas
, Mar 19 2015
"I liked Graham's enthusiasm, he's a very lively trainer."

Course rating of 4 stars


Blended learning
FREE Online Revision

With our latest Building Relationships courses, you get free online revision for a full 12 months after your class so you can reinforce the knowledge you have gained.

Access is simple: go to and log in using your email address.   This will give you free access to our e-learning revision modules.

Note: These have been developed and written exclusively by Activia to maximise effectiveness, by matching the online content exactly to what you cover in class.   We hope you have fun, on the day of the course and with honing your knowledge afterwards!

General Information

All Activia building relationships training has been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Building Relationships training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Building Relationships courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Building Relationships course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres
Speedy course booking
You can use the Speedy Quote option to contact us for a quick price, or you can book online from the schedule on this website
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with the trainer, workbooks and exercise files if appropriate
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch.   The timetable is as follows:













Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itinerary can be varied by prior arrangement.

What you get

With your Building Relationships training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge. With all courses, you are also given 12 months access to free online revision which will further help you to reinforce the lessons you have learned.

Every delegate on a Building Relationships course also gets an Activia Training Attendance Certificate.


Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
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