Building and Influencing Relationships from Activia

Building Great Relationships

A 1-Day Training Course

Course Content

Course Aims

To give staff members appropriate tools to influence a range of situations at work, encouraging others to 'give of their best' and promoting workable compromises.

Who Should Attend

Anyone who wants to develop more productive working relationships with colleagues, clients and other internal customers.

Course Outline
This course is a 1-day training course structured into 10 modules.
Module 1
Introduction and Course Overview
Module 2
About Positive Relationships
Learning outcomes
Use our questionnaire to help you identify and prioritise your interpersonal skills development.
Topics covered
  • Why we Need Positive Relationships
  • Identifying what you Need from Relationships
  • Influences in Forming and Building Relationships
  • Forced Relationships
  • Module 3
    Models of Behaviour
    Learning outcomes
    How we communicate, the parts of communication and the importance attached to each part.
    Topics covered
  • The Three Parts of Communication
  • Assertiveness vs Responsiveness
  • Transactional Analysis and Ego States
  • Strokes
  • The Betari Box
  • Module 4
    Building Rapport
    Learning outcomes
    Communication is a two-way street: learn the benefits and barriers to communication face to face or by phone.
    Topics covered
  • What Is Rapport Building
  • 6 Tips for Establishing Rapport
  • 6 Tips for Building Rapport
  • Module 5
    Increasing your Likeability Factor
    Learning outcomes
    Why do we like some people instantly and find others harder to communicate with? See how we can improve our skills in this area.
    Topics covered
  • How to Increase your Likeability Factor
  • Being Amiable
  • Being Dependable
  • Being Uplifting
  • Being Caring
  • Being Capable
  • Module 6
    The Assertive Approach to Relationships
    Learning outcomes
    Learn about the communication wheel, which is the model by which most human communications work including elements of understanding, respect and affection.
    Topics covered
  • The Need to Be Assertive
  • Understanding Different Behaviour Types
  • The Assertive Approach
  • The Three Step Approach to Assertive Behaviour
  • Saying No Nicely
  • Module 7
    Influencing Relationships
    Learning outcomes
    Understand how physical and psychological stressors can impact of the human voice.
    Topics covered
  • Power and Influencing
  • Dale Carnegie and Self Awareness
  • Dale Carnegie
  • Whats in it for Me? (WIIFM)
  • Difficult Relationships
  • Module 8
    Openness, Disclosure and Feedback
    Learning outcomes
    Learn about aggressive, passive (submissive) and assertive behaviours and how they impact on interpersonal skills.
    Topics covered
  • The Psychological Contract
  • What Is Disclosure?
  • The Johari Window
  • Trust and Respect
  • Giving and Receiving Feedback
  • Module 9
    Effective Networking
    Learning outcomes
    Understand how to prepare to act assertively by using the 3 steps approach to assertive behaviour. Identify your strengths and weaknesses.
    Topics covered
  • Reasons for Networking
  • The Benefits of Networking
  • Things to Remember With NetWorking
  • Simple Tips for Networking Meetings
  • Effective Business Networking
  • Module 10
    Your Personal Action Plan



    Activia Training :   Training courses for business at twelve locations UK wide
    www.activia.co.uk