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bookings:   0333 6000 111
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Results-Based Communication Skills Training
Results-Based Communication Skills Training


Business Communication Training

Training Courses in Communication Skills delivered in 11 UK locations or at your offices UK-wide
See Our Latest Reviews on TrustPilot:
Enhance Your Work (and Life) with Better Communication

Think of problems we face in our everyday lives: how many could be avoided with better information or instruction?

Think where working, or personal, relationships go wrong: how many situations would improve with more, or better, discussion?

And when things go well, isn't great communication often part of the background to it all?

Our communication skills training will not only teach you about communicating and overcoming barriers, but also how to ask questions, to listen -- and even the importance of body language. Take the course -- and you may change your life!

How Would You Like to Learn Communication Skills?
Classroom training Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

Click for more about classroom training

E-learning NEW! Online courses

If your budget, and/or time, are limited, you can now choose the e-learning route: online courses at lower cost, and with the flexibility to study in your own time, at your own pace. The course content is exactly the same as we cover in the classroom, so you are still getting tried and tested Activia courses.

Click for more about online courses

Blended learning FREE E-learning with Classroom Courses

With our latest Communication Skills courses, when you attend a classroom session you get access to a free online course for 12 months after your class, so you can reinforce the knowledge you have gained.
It's simple to do: you will be emailed a sign-in link after you have provided course feedback and downloaded your attendance certificate.
Use this link to get free access to our e-learning course for a whole year.
Note: These have been developed and written to match the e-learning exactly to what you cover in class.
We hope you have fun, on the day of the course and with reviewing and revising what you have learned afterwards!

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Quick Links to Information


PRICES for training

BOOK a public class date

Personal Development page

More on This Page
Browse the outlines and click for more details on each course

Effective Communication Skills

Effective Communication Skills

[Duration: one day]

  • Course Overview and Learning Objectives
  • How Communication Works
  • Face-to-Face Communication
  • Telephone Communication
  • Written Communication
  • Questioning and Listening Skills
  • How to be an Effective Communicator
  • Overcoming Communication Problems
  • Getting Better Outcomes
  • Your Personal Action Plan

Move to next Communication Skills section
Do you want the best? Here's how to get it!
Classroom training for COMMUNICATION SKILLS
Classroom training provides the best learning experience and knowledge retention, and is the preferred choice if you want to really get to grips with the subject.
Our class sizes are always small, allowing lots of time for questions and discussion, so you come away with a full grasp of the content, ready to use it right away.
Options for Classroom Training
Scheduled Public Classes

Best for: 1 - 4 delegates

With 11 centres across the UK, we always have a full schedule of great courses at super prices.
And we don't cancel classes – even if you are the only delegate booked on the course!

Price Guide
  • Prices for public classes start at £199
  • Early Bird discounts can reduce the price to £139
  • For multiple delegates, prices can be as low as £119

If you don't see a course at the location, or on the date, you want, it is often possible to take advantage of our unique "Schedule Your Own" feature which is available from £199.

Free E-Learning Revision
Every attendee on a public class also gets access to 12 months free e-learning where you can review and revise the course content.

Book Online
It couldn't be easier with our full listings of classes and dates: just click here and reserve your place in two minutes.

Training at Your Offices

Best for: 3 or more delegates

A great option that's cost effective and easy to organise: just set up the training room and we come to you to deliver the content you want on the day you choose.

Price Guide
Prices for training at your offices starts at £449

Book Online
Take a look at our new "book online" option where you can select your course and the date you want. click here to see how to arrange your training in no time at all.

Private Training at Our Centres

Best for: 3 or more delegates

If you want training away from your offices (and possible distractions), we can arrange a day at one of our centres with only your staff in attendance.

Price Guide
Prices for private Communication Skills training at our centres varies, but generally starts at £499

Call us on 0333 6000 111 or request a callback so we can discuss your needs.

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Get Learning in Five Minutes!

Do you need to improve your Communication Skills skills, but just don't have time?

Maybe you're busy at your job and can't spare a day out of the office for yourself or your team, or perhaps you're self-employed and juggling work with the school run.

If this is the case, online training is a great solution. Our Communication Skills online courses will enable you (and/or your team) to learn at your own pace, at the time and place you choose.

E-learning options for COMMUNICATION SKILLS
Basic video pack
B1 PACK - Basic video pack
Watch and learn video course
Standard video pack
B2 PACK - Standard video pack
Videos with tests to earn your diploma
Online Learning Packs
Buy now and start your learning in five minutes!
Save money with our e-learning package bundles!
You have chosen to add the following pack to your cart at a cost of :
Click to  Add to cart
NOTE: You may like to know that this course also comes bundled in the Multi-Packs below which, and as you'd expect, allows you to buy several courses at big discounts from the standard prices.

Personal Development Pack 2B: Includes Communication Skills and Building Relationships
  • Add to cart - D1 MULTI-PACK: Basic video multi-pack - $47 (SAVE $14)
  • Add to cart - D2 MULTI-PACK: Standard video multi-pack - $71 (SAVE $23)

Personal Development Pack 3A: Assertiveness, Communication Skills & Building Relationships
  • Add to cart - D1 MULTI-PACK: Basic video multi-pack - $64 (SAVE $27)
  • Add to cart - D2 MULTI-PACK: Standard video multi-pack - $95 (SAVE $46)

Personal Development Pack 4A: Assertiveness, Communication, Relationships & Time Management
  • Add to cart - D1 MULTI-PACK: Basic video multi-pack - $81 (SAVE $39)
  • Add to cart - D2 MULTI-PACK: Standard video multi-pack - $119 (SAVE $69)

  • No thank you, Just add the single-course pack to my shopping cart

Effective Communication Skills
Course Outline

MODULE 1: How Communication Works

This module contains:
  • Influence or Persuade?
  • Identifying and Adjusting your Communication Style
  • Five Communication Styles
  • The 6 Cs of Communication
  • The Four-Step Cycle of Communication
  • The Dynamics of Communication
  • Communication is a Two-Way Street

MODULE 2: Face-to-Face Communication

This module contains:
  • First Impressions
  • Appearance
  • On the Front Foot: Being Positive
  • Using the Right Words
  • The Three Components of Communication
  • Body Language and Non-Verbal Messages

MODULE 3: Telephone Communication

This module contains:
  • Overcoming the Challenges of Telephone Communication
  • Improving Telephone Communication
  • Factors of Voice
  • Advantages of Telephone Communication
  • Disadvantages of Telephone Communication

MODULE 4: Written Communication

This module contains:
  • Quick Tips for Types of Messages
  • The Power of Words
  • Right First Time
  • Keep it Concise
  • Address your target
  • Keep it Simple
  • Your Three Stage Structure

MODULE 5: Questioning and Listening Skills

This module contains:
  • Verbal Signs of Active Listening
  • Non-Verbal Signs of Active Listening
  • Active Listening
  • The Five Levels of Listening
  • How Asking Question Helps You
  • Open and Closed Questions
  • The Funnel

MODULE 6: How to be an Effective Communicator

This module contains:
  • Your Level of Understanding
  • Dismantling your Assumptions
  • Prejudices
  • Your Preconceptions: Stereotyping
  • Your History & Experiences
  • Asking for Feedback
  • How to Find Out What Others Think About You
  • Is your Self-Image Correct?
  • Getting your Self-Image Right
  • The Wheel of Communication

MODULE 7: Overcoming Communication Problems

This module contains:
  • Four Tips for Delivering Difficult Messages
  • Delivering Difficult Messages
  • Dealing With Conflict
  • Dealing With Opposition
  • Barriers to Communication
  • Why Communication Goes Wrong

MODULE 8: Getting Better Outcomes

This module contains:
  • Best Practices For Communicating Effectively
  • Timing: Whats Best For Them
  • The Effect of Location
  • Intimidation
Effective Communication Skills   
[Click for course outline]
E-learning B1 Pack
B1 PACK  (RRP $275)
SPECIAL $31  (Save $245)
Click to BUY
E-learning B2 Pack
B2 PACK  (RRP $335)
SPECIAL $47  (Save $289)
Click to BUY
Save Money With Our Online Multi-Packs
Personal Development Pack 2B

Includes Communication Skills and Building Relationships

Online Multi Pack D1
SPECIAL $47  (Save $373)
Click to BUY
Online Multi Pack D2
SPECIAL $71  (Save $445)
Click to BUY

Personal Development Pack 3A

Assertiveness, Communication Skills & Building Relationships

Online Multi Pack D1
SPECIAL $64  (Save $476)
Click to BUY
Online Multi Pack D2
SPECIAL $95  (Save $565)
Click to BUY

Personal Development Pack 4A

Assertiveness, Communication, Relationships & Time Management

Online Multi Pack D1
SPECIAL $81  (Save $579)
Click to BUY
Online Multi Pack D2
SPECIAL $119  (Save $685)
Click to BUY

Call us on 0333 6000 111 or request a callback so we can discuss your needs.

Licenses for online learning allow up to 40 sessions for each module on one PC in any 12-month period.
But once purchased and accessed, no refund can be given.
Due to screen resolution requirements, they are not suitable for mobile devices.
Downloaded documents are the copyright of Activia Ltd and are for the use of the individual license holder only: further distribution is expressly forbidden.

Move to next Communication Skills section
Rhea Warren , Course: Feb 27 2018
Course rating of 4 stars "Really enjoyable and interactive day. Our trainer allowed us to debate and speak freely which I think our group found useful. "

Andy Robson , Course: Feb 22 2018
Course rating of 4 stars "The passion and enthusiasm from the trainer was really helpful in getting everyone involved and making the day more enjoyable and effective"

Tony Cross , Course: Jan 19 2018
Course rating of 5 stars "I would be interested in other courses Activia do"

Hayley , Course: Dec 6 2017
Course rating of 3 stars "There was some good interaction between the group to analyse our comunication skills. The course started out really well, making sure we all knew why were were there and what we wanted to get out of the day. "

Katarzyna Rawska, Course: Nov 27 2017
Course rating of 4 stars "Terry was brilliant!"

Mietek Golos , Course: Oct 30 2017
Course rating of 4 stars "Very informative, but presented in an informal and attractive form"

Paul Cottenham, Course: Oct 27 2017
Course rating of 4 stars "A very useful, first class course. The facilitator/instructor was friendly, highly informative and very knowledgable."

Alexandra Karina, Course: Jul 28 2017
Course rating of 3 stars "Nice talk with Graham. He is a very nice person. "

marie chaize, Course: Jun 5 2017
Course rating of 4 stars "thanks it was great and very useful, good energy"

Nicolo Cammelli, Course: Jun 5 2017
Course rating of 5 stars "Steve is a very competent person and great teacher. Glad to have met him."

David Neal, Course: Jun 5 2017
Course rating of 4 stars "Steve was very engaging and welcoming and made the course content interesting and relatable to the work environment"

Guy Alan Powell , Course: May 5 2017
Course rating of 4 stars "Overall a good course, I would recommend it to others"

Guy Powell, Course: May 5 2017
Course rating of 4 stars "Overall ait was a very good course with an excellent facilitator."

Valentina Genete, Course: Apr 28 2017
Course rating of 4 stars "well organised and informative training. The trainer was experienced and the content delivery was good and appropriate."

David Smith, Course: Apr 28 2017
Course rating of 5 stars "I found Anita extremely easy to get on with and very genuine. The day wasn't boring and went very quickly. She was very clear and easy to understand and I feel we had much in common. Excellent teaching and value, would recommend to anyone struggling with the pressures of communicating professionally."

Move to next Communication Skills section
More content that may be of interest to you
The History of Communication
A short overview of the history of communication and how it has evolved: read more

Different Styles of Communication in the Workplace
See the four most common personality and communication styles in the workplace: read more

Why Are Communications Skills Important at Work?
Read about the benefits of having good communication skills: read more

Move to next Communication Skills section


What we do, and how we work, to make sure you get the most from the courses you attend
Blended learning FREE E-learning Revision

With our latest Communication Skills courses, you get free e-learning revision for 12 months after your class so you can reinforce the knowledge you have gained.
Use the right hand menu on this page to click on the course you want for more information.
Access is simple: go to and log in using your email address. This will give you free access to our e-learning revision modules.
Note: These have been developed and written exclusively by Activia to maximise effectiveness, by matching the e-learning exactly to what you cover in class. We hope you have fun, on the day of the course and with honing your knowledge afterwards!

The Essential Soft Skill

Good communication skills are one of the most sought-after by employers, regardless of which industry you work in. But what does it mean exactly? What makes someone a good communicator and why is it such an essential skill nowadays?

In its simplest form, communication is the ability to convey information to another individual - or individuals - effectively. But communication is a complex process which consists of more than just a series of words. In addition to the verbal message, your tone and quality of voice, as well as your body language and emotional display all play an important part in how your message is transferred to, and understood by, the other person.

Investing in a communication skills training course will help you learn how to convey messages in a clear and straightforward way, express your thoughts and ideas in a confident manner, demonstrate a varied and appropriate vocabulary, and be able to tailor your message and style to your audience.

Why Are Good Communication Skills Important?

Good communication skills are at the foundation of success in almost any role, both in professional and personal life. Effective communication is crucial for every profession and industry, and being able to express yourself clearly and adapt yourself to new situations will help you advance in your career, resolve any differences and solve different problems more easily.

And not only does it help you with your career, it is also an important part of personal relationships. Effective communication helps you to understand people or situations better and, as a result, avoid misunderstanding and conflicts.

How Do Organisations Benefit?

Consider it the other way: what happens of people lack communication skills? How does an organisation suffer?

Consider teams of people who speak to each other, but do not articulate their thoughts. You have employess who have no clear idea of objectives – either theirs or those of their team. Colleagues who work together but have little sense of how to work better together. And do not forget the effect on grievances, which left unaddressed, will grow over time.

So the reverse is clear: leaders who convey their objectives clearly and logically, a general sense of co-ordinated and effective action, and teams of people who get along in a common cause. The result is not just measurably better performance but also greater stability through a happy and motivated workforce.

How Do Activia's Communications Courses Help You?

The aim of Activia's communication skills courses is to help you understand the impact that communication has on other people, and how improving these skills can make it easier to get better results. The training is designed specifically to help you to become more effective in the workplace.

It will help you to recognise the importance of body language and how your non-verbal signs affect communication, and give you useful tips on how to use gestures and emotions effectively. We will explain why being a good listener is essential for effective communication, and teach you how you can improve your listening skills so that you get better results.

And, as with all our workshops, the focus is on you. In order to help you get the best possible results for your business, we provide you with an individual evaluation and help you develop a personal action plan, which you can start implementing right after your training session. Our small classroom size means that you will also get a chance to ask questions or discuss any difficulties with our trainers, who will be happy to assist you on the day


Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:


We can enhance your skills with training for Business Communication at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our communication skills courses are 1 day, which keeps "out of office" periods for attendees to a minimum.

We have been delivering business communication training all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training courses for Communication skills to ensure constantly improving standards of quality.   So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training Courses for Communication Skills from Activia.

Why not contact us today to see how we can help with providing your courses for Communication Skills ?

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Contact Details

Activia Training

Locations Address: Head Office, Regus House,
268 Bath Road
Slough, Berkshire SL1 4DX

Phone Sales:           0333 6000 111

Service:       0333 6000 555

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