Developing Assertiveness in the Right Way
The best solution for Assertiveness Training CoursesA hands-on one-day course with free e-learning revision after your training and pre-course online skills testing. Free bespoke course design is also available for private classes if the content needs to be adjusted
Full details of modules and topics covered in this one-day course
Note: Free e-learning revision is available with this course: 12 months of access for each delegate on a scheduled public (open) class.
This is a one-day training course structured into 11 modules
This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.
Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.
WHY ASSERTIVENESS TRAINING?
Learning to be assertive is an essential skill in business – it allows you to bring your ideas and points across clearly and with confidence. At Activia, we guide you to a manner that comfortably sits within the ‘pushy and annoying’ manager and the ‘doormat’ that isn’t respected by employees.
It’s all about finding the right combination – knowing when to be assertive and when to take a more flexible approach is what makes the difference. These are just some of the ways assertiveness can help your organisation:
- How to get your thoughts across in a clear and coherent manner
- How to mould your ‘office personality’ and how you wish to be perceived
- Knowing the difference between constructive criticism vs. insults
- When to hold back and when pushing through makes sense
- Using your body language and voice to your advantage
- To remain professional at all times, never going beyond what’s acceptable when attempting to establish authority
When you train with Activia, we teach you how to apply assertive communication skills in your everyday work situations: you will acquire practical techniques which will increase your effectiveness and productivity, and help you to gain control of daily activities.
Our courses have been built to give delegates easy-to-digest explanations and techniques that can be applied the minute you leave the classroom. At Activia, we’ll teach you:
Different Types of Behaviour
Business isn’t limited to processes and making sure the numbers add up. It’s also largely about being able to deal with people ¬– your staff forms the crux on which any successful organisation is built.
We’ll teach you how to recognise aggressive, passive and assertive behaviours. You’ll be able to adapt your behaviour depending on the situation, responding to and being able to recognise various social triggers.
Assertiveness and You
This is where we’ll take you through a process of self-reflection – how does assertiveness form a part of your management style? Do you use it effectively when dealing with employees or clients?
Personal Communication Styles
There are several ways in which you can communicate – there is not a single right answer, but rather a collection of different options that can be used based on the circumstance.
We’ll provide everything you need to know about communication, what it is, how to get it across effectively, and we’ll tailor an action plan based on your personal communication style questionnaire.
Saying the Right Things
Once we’ve established an understanding of assertiveness and its place in communications, we’ll give you a template on which to build an assertive dictionary that will help you say all the right things. We’ll equip you with specific exercises to help build your knowledge and confidence.
Communication is more than just what you say – body language is often more communicative than words. Assertive body language can get your message across before you even open your mouth. We’ll teach you several techniques that will deliver instant results.
Activia is one of the UK's leading business training organisations – we have helped thousands of people to reach their potential in the workplace. These are just a few reasons why employers consistently choose us:
We have been involved in the training industry since 1995. We know exactly how to assemble course structures that fulfil maximum potential, without wasting time or resources. Having the backing of hundreds upon hundreds of past courses, we give businesses what they need.
Dedicated (and Friendly!) Training Advisors
Our trainers aren’t chosen just for their professional qualifications, but they also need to have the right personality – we want our delegates to land in a friendly atmosphere, where people feel at ease and ready to ask questions and make contributions to our sessions.
Tools and Backup
When you finish your course at Activia, that’s not the end of your learning experience! We give you the tools you need to continue the process once you’ve left. We’ll give you a personal action plan, which is a tailored programme built to get the best results for your business.
- Passive (Submissive) Behaviour
- Aggressive Behaviour
- Passive-Aggressive Behaviour
- Assertive Behaviour
- Recognising Passive Behaviour
- Dealing with Passive Behaviour
- Recognising Aggressive Behaviour
- Dealing with Aggressive Behaviour
- The LEEP Model for Handling Aggression
- Recognising Passive-Aggressive Behaviour
- Dealing with Passive-Aggressive Behaviour
- Self Reflection
- How You Are Perceived by Others
- Faulty Assumptions
- The Benefits of Assertive Behaviour to You
- What is Communication?
- Barriers to Communication
- Getting Communications Across
- Personal Communication Style Questionnaire
- Our Inner Dialogue
- Managing Our Inner Dialogue
- Understanding Rights and Responsibilities
- The Responsibilities of Assertiveness
- Exercises: Inner Dialogue and Rights and Responsibilities
- Positive Thinking
- How Important is Body Language ?
- The Nature of Assertive Body Language
- Demonstrating Assertive Body Language
- Guidelines for Assertive Words
- The Three Step Approach
- Exercises in Applying the Three Step Approach
- Broken Record
- Positive and Negative Enquiry
- Asking for More Time
- Explaining the Consequences
- The Power of Silence
- "What If"
- "What do You Think?"
- "What Would You Do in My Shoes?"
- How to Say "No": Refusing Requests
- Tips for Refusing Requests Assertively
- Making Requests
- Tips for Making Requests Assertively
- Applying Assertiveness to Your Own Situation
Assertiveness Basics (Half Day)
[Duration: half day]
- Introduction and Course Overview
- Different Types of Behaviour
- Body Language and Assertiveness
- The Three Step Approach to Being Assertive
- Proven Assertiveness Techniques
- Putting Assertiveness into Action
- Your Personal Action Plan
AVERAGE REVIEW: 4.5 out of 5 BASED ON 86 REVIEWS
"Great training very helpful "
Matthew Kay, Jan 26 2017
"The trainer was very able and enthusiastic and experienced. These qualities all shone through over the course duration. I would highly recommend attending a course with him in future."
Scott Rathbone, Jan 26 2017
"The course materials complimented the handbook very well, the course leader did an excellent job in covering all the topics in great detail in the time provided. Well worth it and very enjoyable."
Ben Dixey, Jan 19 2017
"Excellent training session"
Jessy Williams, Jan 19 2017
"absolutely fantastic, would highly recommend!"
Claire Peggs, Jan 19 2017
"Steve was great, he gave us all advice specific to our needs, and even made role play less daunting and more fun!"
Deepa Singh , Dec 22 2016
"Thank you for a personalised one to one course. "
Robin Hollingsworth , Dec 19 2016
"Very engaging delivery of the course, trainer helped me feel at ease in a one-to-one training situation."
Fiona Williams, Nov 24 2016
"The tutor was very good and skillful. "
Jena Hick , Nov 21 2016
"The trainer Jane, was really good. very confident and a great training technique."
Gemma Challenger , Nov 21 2016
"a very good course, a good instructor that kept you focused and interested throughout the day. "
Carol Wylde, Nov 21 2016
"A really good valued course, Instructor very friendly and professional"
Emma Lewis, Oct 31 2016
"Our trainer Louise was great, we were only a small group of 3 and we were all nervous and not sure what to expect, she made me feel at ease and comfortable in the session. Thank you!"
Laura Savino, Oct 20 2016
"Very good trainer - very engaging. "
Carmine Silvestri , Sep 29 2016
"This course was intelligent, interesting and achieves it's goals. The instructions were easy to follow and my instructor was very knowledgeable, approachable and adaptable, I would recommend the course to anyone interested in gaining key skills in this area."
With our latest Assertiveness courses, you get free e-learning revision for a full 12 months after your class so you can reinforce the knowledge you have gained.
Access is simple: go to www.activia.co.uk/login/ and log in using your email address. This will give you free access to our e-learning revision modules.
Note: These have been developed and written exclusively by Activia to maximise effectiveness, by matching the e-learning exactly to what you cover in class. We hope you have fun, on the day of the course and with honing your knowledge afterwards!
All Activia assertiveness training courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Assertiveness training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.
Maximum class size for Assertiveness courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.
Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.
For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.
Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.
Also note: If you are a private individual you must pay by credit card at the time of booking.
Note: Please allow 1 - 2 working days for your confirmation and invoice.
If you are coming to our centre, dress code is smart casual. Refreshments and a free buffet lunch will be provided, but please note that, as a training company who relies on caterers, we are unable to reliably provide for differing dietary requirements, so if you are in any doubt then please bring your own. The timetable is as follows:
Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !
For training at your offices, this itenerary can be varied by prior arrangement.
With your Assertiveness training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge. With all Assertiveness at Work courses, you are also given 12 months access to free e-learning revision which will further help you to reinforce the lessons you have learned.
Every delegate on a Assertiveness course also gets an Activia Training Attendance Certificate.
GET IN TOUCH
Call us on:
0333 6000 111
We can enhance your skills with Assertive Behaviour course at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our assertiveness courses are 1 day, which keeps "out of office" periods for attendees to a minimum.
We have been delivering developing assertiveness all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in Assertiveness to ensure constantly improving standards of quality. So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training in Assertiveness from Activia.
Why not contact us today to see how we can help with providing your training courses for Assertiveness ?