The best solution for Assertiveness Training CoursesA hands-on one-day course with free e-learning revision after your training and pre-course online skills testing. Free bespoke course design is also available for private classes if the content needs to be adjusted
Full details of modules and topics covered in this one-day course
Note: Free e-learning revision is available with this course: 12 months of access for each delegate on scheduled public (open) classes and standard on-site/private classes (not available for bespoke courses) .
This is a one-day training course structured into 10 modules
This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.
Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.
WHY ASSERTIVENESS TRAINING?
Learning to be assertive is an essential skill in business – it allows you to bring your ideas and points across clearly and with confidence. At Activia, we guide you to a manner that comfortably sits within the ‘pushy and annoying’ manager and the ‘doormat’ that isn’t respected by employees.
It’s all about finding the right combination – knowing when to be assertive and when to take a more flexible approach is what makes the difference. These are just some of the ways assertiveness can help your organisation:
- How to get your thoughts across in a clear and coherent manner
- How to mould your ‘office personality’ and how you wish to be perceived
- Knowing the difference between constructive criticism vs. insults
- When to hold back and when pushing through makes sense
- Using your body language and voice to your advantage
- To remain professional at all times, never going beyond what’s acceptable when attempting to establish authority
When you train with Activia, we teach you how to apply assertive communication skills in your everyday work situations: you will acquire practical techniques which will increase your effectiveness and productivity, and help you to gain control of daily activities.
Our courses have been built to give delegates easy-to-digest explanations and techniques that can be applied the minute you leave the classroom. At Activia, we’ll teach you:
Different Types of Behaviour
Business isn’t limited to processes and making sure the numbers add up. It’s also largely about being able to deal with people ¬– your staff forms the crux on which any successful organisation is built.
We’ll teach you how to recognise aggressive, passive and assertive behaviours. You’ll be able to adapt your behaviour depending on the situation, responding to and being able to recognise various social triggers.
Assertiveness and You
This is where we’ll take you through a process of self-reflection – how does assertiveness form a part of your management style? Do you use it effectively when dealing with employees or clients?
Personal Communication Styles
There are several ways in which you can communicate – there is not a single right answer, but rather a collection of different options that can be used based on the circumstance.
We’ll provide everything you need to know about communication, what it is, how to get it across effectively, and we’ll tailor an action plan based on your personal communication style questionnaire.
Saying the Right Things
Once we’ve established an understanding of assertiveness and its place in communications, we’ll give you a template on which to build an assertive dictionary that will help you say all the right things. We’ll equip you with specific exercises to help build your knowledge and confidence.
Communication is more than just what you say – body language is often more communicative than words. Assertive body language can get your message across before you even open your mouth. We’ll teach you several techniques that will deliver instant results.
Activia is one of the UK's leading business training organisations – we have helped thousands of people to reach their potential in the workplace. These are just a few reasons why employers consistently choose us:
We have been involved in the training industry since 1995. We know exactly how to assemble course structures that fulfil maximum potential, without wasting time or resources. Having the backing of hundreds upon hundreds of past courses, we give businesses what they need.
Dedicated (and Friendly!) Training Advisors
Our trainers aren’t chosen just for their professional qualifications, but they also need to have the right personality – we want our delegates to land in a friendly atmosphere, where people feel at ease and ready to ask questions and make contributions to our sessions.
Tools and Backup
When you finish your course at Activia, that’s not the end of your learning experience! We give you the tools you need to continue the process once you’ve left. We’ll give you a personal action plan, which is a tailored programme built to get the best results for your business.
- The Benefits of Assertiveness
- Passive behaviour
- Aggressive Behaviour
- Passive-Aggressive Behaviour
- Assertive Behaviour
- How to Change Your Life
- Recognising and Dealing with Passive Behaviour
- Recognising and Dealing with Aggressive Behaviour
- The LEEP Model for Handling Aggression
- Recognising and Dealing with Passive-Aggressive Behaviour
- Self Reflection
- How Others Perceive You
- Faulty Assumptions
- How Being Assertive Will Help You
- Your Inner Voice: What Does it Say?
- Reprogramming Your Inner Voice
- The Power of Positive Thought
- Success Generates Success
- Body Language as Part of Communication
- Making Sense of Body Language
- The Nature of Assertive Body Language
- Demonstrating Assertive Body Language
- Finding the Right Words
- Guidelines for Assertive Language
- The Three Step Approach to Being Assertive
- Broken Record
- Positive and Negative Enquiry
- Asking for More Time
- Explaining the Consequences
- The Power of Silence
- "What If"
- "What do You Think?"
- "What Would You Do in My Shoes?"
- Assertive Negotiating
- Win-Win Outcomes
- Saying "No" Nicely
- Making Requests Assertively
- Putting Assertiveness Into Action
Assertiveness Basics (Half Day)
[Duration: half day]
- Introduction and Course Overview
- Different Types of Behaviour
- Body Language and Assertiveness
- The Three Step Approach to Being Assertive
- Proven Assertiveness Techniques
- Putting Assertiveness into Action
- Your Personal Action Plan
AVERAGE REVIEW: 4.5 out of 5 BASED ON 119 REVIEWS
"The trainer - Karl - was a fab trainer. "
Anne-Marie Lansley , Oct 19 2017
"Excellent trainer, Steve was very clear and approachable. We were able to role play and talk through real examples that we encounter at work and home."
Belinda Hunter, Oct 18 2017
"The trainer was excellent and made the course personal and extremely productive."
Becky Williams, Sep 21 2017
"Very happy with the course and its trainer."
Sarah Smith, Sep 21 2017
"Loved the trainer for this course, very passionate, outgoing and made the course fun!"
Natalie Cain, Sep 19 2017
"The trainer was very good, with high levels of energy and a friendly, convincing style. Overall the course was very good and I do feel that I've learnt new things, that I can actually use, rather than just theories. "
Yelena Williams, Aug 24 2017
"So pleased I went."
Rachael George , Aug 10 2017
"Terry was an absolutely brilliant trainer, full of energy made the course fun and the information I took away from the course was really helpful. I wouldn't hesitate in recommending him."
Rob wootton, Aug 10 2017
"Very useful informative course - Terry was a great tutor , very knowledgeable and great teaching style "
Hannah Spencer, Aug 2 2017
"The trainer was great and very engaging; all in all it was a productive and enjoyable day's training course - just wish it was longer so more opportunity to gain from it"
Emma Miller, Aug 2 2017
"I training was very engaging and the course was well presented and I and my colleagues came away feeling we had learned some new life skills"
Emily , Aug 2 2017
"The training course was a great experience and i am looking forward putting into practice what i have learnt from the course. "
Siobhan Murphy, Aug 2 2017
"Excellent training course. The trainer was very professional, clearly knew what he was talking about and gave lots of good examples and tips suitable for the professional work environment. He was also very personable and made me feel at ease and willing to contribute to the discussions."
Aoife McCarthy , Aug 2 2017
"Colin was a very engaging presenter and course content was interesting. Would definitely recommend this course to other people."
Madalene Green, Jul 24 2017
"Claire was a fantastic trainer who tailored her approach to the team and the individuals within the team to really make them think about their approach to situations and gave them some useful tools to enable them to be more effective with this. I used one of the tools in a personal situation very recently and was shocked by the positive outcome. It really works! (I marked 'poor' for the training centre and its facilities because we did not see them as it was an on site visit)"
With our latest Assertiveness courses, you get free e-learning revision for a full 12 months after your class so you can reinforce the knowledge you have gained.
Access is simple: go to www.activia.co.uk/login/ and log in using your email address. This will give you free access to our e-learning revision modules.
Note: These have been developed and written exclusively by Activia to maximise effectiveness, by matching the e-learning exactly to what you cover in class. We hope you have fun, on the day of the course and with honing your knowledge afterwards!
All Activia assertiveness training courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Assertiveness training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.
Maximum class size for Assertiveness courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.
Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.
For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.
Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.
Also note: If you are a private individual you must pay by credit card at the time of booking.
Note: Please allow 1 - 2 working days for your confirmation and invoice.
If you are coming to our centre, dress code is smart casual. Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch. The timetable is as follows:
Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !
For training at your offices, this itenerary can be varied by prior arrangement.
With your Assertiveness training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge. With all Assertiveness at Work courses, you are also given 12 months access to free e-learning revision which will further help you to reinforce the lessons you have learned.
Every delegate on a Assertiveness course also gets an Activia Training Attendance Certificate.
GET IN TOUCH
Call us on:
0333 6000 111
We can enhance your skills with Assertive Behaviour course at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our assertiveness courses are 1 day, which keeps "out of office" periods for attendees to a minimum.
We have been delivering developing assertiveness all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in Assertiveness to ensure constantly improving standards of quality. So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training in Assertiveness from Activia.
Why not contact us today to see how we can help with providing your training courses for Assertiveness ?