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Developing Assertiveness in the Right Way

A hands-on one-day course with free eLearning revision after your training and pre-course online skills testing. Free bespoke course design is also available for private classes if the content needs to be adjusted
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Developing Assertiveness in the Right Way
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TRAINING IN ASSERTIVENESS

Quality, flexible Assertive Behaviour course

We want to help you find the best option for your training, so please ask us if you are unsure of anything

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COURSE OUTLINE

Full details of modules and topics covered in this one-day course

Blended learning
FREE ELEARNING REVISION

Note: Free eLearning revision is available with this course: click the blue "More Information" tab above for more details.

DURATION

This is a one-day training course structured into 11 modules


COURSE AIMS

This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.

TARGET AUDIENCE

Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.

MODULE 1:  Introduction and Course Overview
MODULE 2:  Different Types of Behaviour
Learning outcomes:
Understand aggressive, passive, passive aggressive and assertive behaviour and the effects they have.
Topics covered:
  • Passive (Submissive) Behaviour
  • Aggressive Behaviour
  • Passive-Aggressive Behaviour
  • Assertive Behaviour
MODULE 3:  Recognising and Dealing with Bad Behaviour
Learning outcomes:
Recognise aggressive, passive and passive aggressive behaviour and know how to deal with them
Topics covered:
  • Recognising Passive Behaviour
  • Dealing with Passive Behaviour
  • Recognising Aggressive Behaviour
  • Dealing with Aggressive Behaviour
  • The LEEP Model for Handling Aggression
  • Recognising Passive-Aggressive Behaviour
  • Dealing with Passive-Aggressive Behaviour
MODULE 4:  Assertiveness and You
Learning outcomes:
Self-reflection - identify what triggers your reactions and recognise the benefits of assertive behaviour.
Topics covered:
  • Self Reflection
  • How You Are Perceived by Others
  • Faulty Assumptions
  • The Benefits of Assertive Behaviour to You
MODULE 5:  The Nature of Communication
Learning outcomes:
Identify what good communication skills are, what are the benefits and barriers to communication and getting your point across.
Topics covered:
  • What is Communication?
  • Barriers to Communication
  • Getting Communications Across
  • Personal Communication Style Questionnaire
MODULE 6:  Getting Our Thinking Right
Learning outcomes:
The inner dialogue, recognising how our own thinking can positively or negatively affect the way we react to situations.
Topics covered:
  • Our Inner Dialogue
  • Managing Our Inner Dialogue
  • Understanding Rights and Responsibilities
  • The Responsibilities of Assertiveness
  • Exercises: Inner Dialogue and Rights and Responsibilities
  • Positive Thinking
MODULE 7:  Body Language and Assertiveness
Learning outcomes:
Understand the importance of how body language can impact on behaviours.
Topics covered:
  • How Important is Body Language ?
  • The Nature of Assertive Body Language
  • Demonstrating Assertive Body Language
MODULE 8:  The Three Step Approach to Being Assertive
Learning outcomes:
Learn a simple three step process on which you can base all your assertive communication.
Topics covered:
  • Guidelines for Assertive Words
  • The Three Step Approach
  • Exercises in Applying the Three Step Approach
MODULE 9:  Proven Assertiveness Techniques
Learning outcomes:
Be able to use a number of proven techniques such as reflecting, fogging and the broken record can be used in assertive communication.
Topics covered:
  • Reflecting/Playback
  • Fogging
  • Broken Record
  • Positive and Negative Enquiry
  • Asking for More Time
  • Explaining the Consequences
  • The Power of Silence
  • "What If"
  • "What do You Think?"
  • "What Would You Do in My Shoes?"
MODULE 10:  Putting Assertiveness into Action
Learning outcomes:
Learn how to make and refuse requests assertively without impacting poorly on working or personal relationships.
Topics covered:
  • How to Say "No": Refusing Requests
  • Tips for Refusing Requests Assertively
  • Making Requests
  • Tips for Making Requests Assertively
  • Applying Assertiveness to Your Own Situation
MODULE 11:  Your Personal Action Plan

PRICES FOR
DEVELOPING ASSERTIVENESS IN THE RIGHT WAY

PLEASE NOTE: ALL PRICES EXCLUDE VAT.

Scheduled Public Classes

The simplest and most cost-effective option for 1, 2 or 3 delegates.

  • For scheduled public classes, prices start at £149
  • For multiple delegates, prices can be as low as £119
  • If you book in advance, Early Bird prices start at just £109
  • If a course is not scheduled, you can usually Schedule Your Own from £199

NOTES:
Lower prices for additional delegates are subject to booking at the same time.
Bookings made at discounted prices cannot be cancelled.

Please call us on 0333 6000 111 or request a callback so we can discuss your needs.

Training At Your Offices

A convenient and very cost-effective option for groups of delegates

  • Onsite training is available from just £449
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Notes: Bespoke courses can be split into smaller half-day units, but they must be booked in pairs: one in the morning and one in the afternoon.
If a half-day course is listed, again these must be booked in pairs: you must of course double the half-day rate to get the full day rate.
Then you simply multiply the full day rate by the number of days to get the total cost.

Please call us on 0333 6000 111 or request a callback so we can discuss your needs.

DATES & VENUES

Dates and Venues for our Public Classes

In general, with our Early Bird pricing, the earlier you book, the lower the price.
Our small class sizes mean that classes are often full, so it's best to book as soon as you can.
Don't be disappointed by leaving it too late!

If you see classes at higher prices set to run over the next few days, these are empty classes and if you book, you may be the only delegate attending.

NOTE : prices are per delegate and exclude VAT.

View scheduled dates for the course you want in the table below.
Then click on 'Book now' against the class you want to book.


Developing Assertiveness
Apr 29, 2016
29/04
2016
Nottingham
 
**Full**
May 5, 2016
05/05
2016
Reading Green Park
£199
Book now
May 9, 2016
09/05
2016
Milton Keynes
£199
Book now
May 9, 2016
09/05
2016
London Victoria
£199
Book now
May 12, 2016
12/05
2016
Tower Bridge
£199
Book now
May 12, 2016
12/05
2016
Manchester Princess Street
£199
Book now
May 16, 2016
16/05
2016
Leeds
£199
Book now
May 19, 2016
19/05
2016
Bristol
£199
Book now
May 23, 2016
23/05
2016
Birmingham City Centre
£199
Book now
May 25, 2016
25/05
2016
London Kings Cross
£149
Book now
May 26, 2016
26/05
2016
Slough
£199
Book now
Jun 2, 2016
02/06
2016
Reading Green Park
£199
Book now
Jun 2, 2016
02/06
2016
Nottingham
£199
Book now
Jun 6, 2016
06/06
2016
Manchester Princess Street
£199
Book now
Jun 9, 2016
09/06
2016
London Victoria
£199
Book now
Jun 9, 2016
09/06
2016
Tower Bridge
£199
Book now
Jun 9, 2016
09/06
2016
Milton Keynes
£199
Book now
Jun 16, 2016
16/06
2016
Bristol
£179
Book now
Jun 16, 2016
16/06
2016
Leeds
£179
Book now
Jun 22, 2016
22/06
2016
London Kings Cross
£139
Book now
Jun 23, 2016
23/06
2016
Birmingham City Centre
£179
Book now
Jun 23, 2016
23/06
2016
Slough
£179
Book now
Jun 27, 2016
27/06
2016
Reading Green Park
£179
Book now
Jun 30, 2016
30/06
2016
Nottingham
£159
Book now
Jul 4, 2016
04/07
2016
Tower Bridge
£159
Book now
Jul 7, 2016
07/07
2016
Milton Keynes
£159
Book now
Jul 7, 2016
07/07
2016
London Victoria
£159
Book now
Jul 7, 2016
07/07
2016
Manchester Princess Street
£159
Book now
Jul 11, 2016
11/07
2016
Bristol
£159
Book now
Jul 14, 2016
14/07
2016
Leeds
£139
Book now
Jul 18, 2016
18/07
2016
Slough
£139
Book now
Jul 20, 2016
20/07
2016
London Kings Cross
£119
Book now
Jul 21, 2016
21/07
2016
Birmingham City Centre
£139
Book now
Jul 25, 2016
25/07
2016
Nottingham
£139
Book now
Jul 28, 2016
28/07
2016
Reading Green Park
£139
Book now
Aug 1, 2016
01/08
2016
London Victoria
£139
Book now
Aug 1, 2016
01/08
2016
Milton Keynes
£139
Book now
Aug 4, 2016
04/08
2016
Manchester Princess Street
£139
Book now
Aug 4, 2016
04/08
2016
Tower Bridge
£139
Book now
Aug 8, 2016
08/08
2016
Leeds
£139
Book now
Aug 11, 2016
11/08
2016
Bristol
£139
Book now
Aug 15, 2016
15/08
2016
Birmingham City Centre
£139
Book now
Aug 17, 2016
17/08
2016
London Kings Cross
£119
Book now
Aug 18, 2016
18/08
2016
Slough
£139
Book now
Aug 25, 2016
25/08
2016
Reading Green Park
£139
Book now
Aug 31, 2016
31/08
2016
Nottingham
£139
Book now
Sep 1, 2016
01/09
2016
Milton Keynes
£139
Book now
Sep 1, 2016
01/09
2016
Tower Bridge
£139
Book now
Sep 1, 2016
01/09
2016
London Victoria
£139
Book now
Sep 5, 2016
05/09
2016
Manchester Princess Street
£139
Book now
Sep 8, 2016
08/09
2016
Bristol
£139
Book now
Sep 8, 2016
08/09
2016
Leeds
£139
Book now
Sep 14, 2016
14/09
2016
London Kings Cross
£119
Book now
Sep 15, 2016
15/09
2016
Birmingham City Centre
£139
Book now
Sep 15, 2016
15/09
2016
Slough
£139
Book now
Sep 19, 2016
19/09
2016
Reading Green Park
£139
Book now
Sep 22, 2016
22/09
2016
Nottingham
£139
Book now
Sep 26, 2016
26/09
2016
Tower Bridge
£139
Book now
Sep 29, 2016
29/09
2016
Milton Keynes
£139
Book now
Sep 29, 2016
29/09
2016
Manchester Princess Street
£139
Book now
Sep 29, 2016
29/09
2016
London Victoria
£139
Book now

DELEGATE FEEDBACK FOR OUR
DEVELOPING ASSERTIVENESS IN THE RIGHT WAY COURSE

PLEASE NOTE: ALL PRICES EXCLUDE VAT.

AVERAGE REVIEW: 87%  (4.3/5)  BASED ON 58 REVIEWS

Shola Adebayo, Jan 21 2016
Course rating of 4 stars
"Very good instructor who gave real examples " Sonia Neighbour , Jan 21 2016
Course rating of 5 stars
"I found the tutor to be very professional and knowledgeable. She was also very respectful and considerate to everyones needs. I really found the course enjoyable and useful. Thank you." Charlotte Quiney, Jan 21 2016
Course rating of 3 stars
"Trainer was very kind, great at using his own examples to show when and how he was assertive." Mohsin Ali , Jan 21 2016
Course rating of 4 stars
"good course, well delivered, i really enjoyed it." Paul Castle , Jan 13 2016
Course rating of 5 stars
"Excellent course, and the trainer is one of the most inspiring people I have ever met YAHOO!!!!!" Mark Giles, Dec 21 2015
Course rating of 5 stars
"Really enjoyed the course." Judith Toase, Nov 30 2015
Course rating of 4 stars
"Very good trainer and excellent content. Thank you" Lorna Kennett, Nov 23 2015
Course rating of 4 stars
"John the trainer was very helpful and really approachable. Would like to thank him for taking us through this course. " Paul Sloan, Oct 13 2015
Course rating of 5 stars
"Janet was a very friendly and great insructor " Constance Rawlins, Oct 13 2015
Course rating of 5 stars
"Leeza, the course provider, was friendly, smiley, positive and, most importantly, well-informed and concise in her teaching. She clearly knows her subject, and didn't labour any points. " Julie Burleigh, Oct 13 2015
Course rating of 5 stars
"Janet was a great trainer. She made the day interesting. She was very informative and adapted the course for everybodys needs. I found her style very easy to follow and she kept me interested all day. I have taken alot from this course and need to put it all into action now." Jo Barber, Oct 5 2015
Course rating of 5 stars
"Really good trainer who engaged all those attending." Martin Carter, Jul 22 2015
Course rating of 4 stars
"Excellent facility, very good tutor and an overall great training experience - well done Activia." Shane Caiger, Jul 22 2015
Course rating of 4 stars
"Overall a well presented and delivered course" Jeanette Parker Wooding, Jul 20 2015
Course rating of 4 stars
"It was very useful - thanks to the trainer"

MORE INFORMATION FOR
DEVELOPING ASSERTIVENESS IN THE RIGHT WAY

Blended learning
FREE eLearning Revision

With our latest Assertiveness courses, you get free eLearning revision for 14 days after your class so you can reinforce the knowledge you have gained.

Access is simple: go to www.activia.co.uk/login/ and log in using your email address.   This will give you free access to our eLearning revision modules.

Note: These have been developed and written exclusively by Activia to maximise effectiveness, by matching the eLearning exactly to what you cover in class.   We hope you have fun, on the day of the course and with honing your knowledge afterwards!

General Information

All Activia training courses have been created, reviewed and developed to ensure they provide up to date and constantly improving standards of content. Our Assertiveness training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Assertiveness courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Assertiveness course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres.
Speedy course booking
You can use the Speedy Quote option to get a quick price, and to book online
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with workbooks (and lunches if it's at our centre)
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments and a free buffet lunch will be provided, but please note that, as a training company who relies on caterers, we are unable to reliably provide for differing dietary requirements, so if you are in any doubt then please bring your own.   The timetable is as follows:

9:15

ARRIVAL TIME

9:30

TRAINING STARTS

11:00

MID-MORNING BREAK



1:00

ONE HOUR LUNCH BREAK

3:15

MID-AFTERNOON BREAK

4:30

WRAP UP

Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itenerary can be varied by prior arrangement.

What you get

With your Assertiveness training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge. With all Assertiveness at Work courses, you are also given 14-day access to free eLearning revision which will further help you to reinforce the lessons you have learned.

Every delegate on a Assertiveness course also gets an Activia Training Attendance Certificate.

GET IN TOUCH

Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:
SEND MESSAGE

TRAINING IN ASSERTIVENESS

We can enhance your skills with Assertive Behaviour course at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our assertiveness courses are 1 day, which keeps "out of office" periods for attendees to a minimum.

We have been delivering developing assertiveness all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in Assertiveness to ensure constantly improving standards of quality.   So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in training courses for Assertiveness.

Why not contact us today to see how we can help with providing your training courses for Assertiveness ?


Stay in touch

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Contact Details

Activia Training

Locations Address: Head Office, Regus House,
268 Bath Road
Slough, Berkshire SL1 4DX

Phone Sales:           0333 6000 111

Service:       0333 6000 555

Accounts:    0333 6000 777



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