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Developing Assertiveness in the Right Way
Developing Assertiveness in the Right Way
 

DEVELOPING YOUR ASSERTIVENESS

The best source of Assertiveness Training

A hands-on one-day course with free e-learning revision after your training and pre-course online skills testing. Free bespoke course design is also available for private classes if the content needs to be adjusted
See Our Latest Reviews on TrustPilot:
CPD CERTIFIED COURSE
CPD accredited course

Note: this Developing Your Assertiveness course is CPD certified.
It is available as either a classroom course with online revision, or an online course.
This means that not only has it been rigorously assessed in terms of content and quality, but it comes with a FREE CPD Certification certificate, as well as an Activia diploma of completion.
We are a corporate member of the CPD: the highest level of association available.

COURSE OUTLINE

Full details of modules and topics covered in this one-day course

Blended learning
FREE E-LEARNING REVISION

Note: Free e-learning revision is available with this course: 12 months of access for each delegate on scheduled public (open) classes and standard on-site/private classes (not available for bespoke courses) .

DURATION

This is a one-day training course structured into 10 modules

COURSE AIMS

This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.

TARGET AUDIENCE

Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.

WHY ASSERTIVENESS TRAINING?

Learning to be assertive is an essential skill in business – it allows you to bring your ideas and points across clearly and with confidence. At Activia, we guide you to a manner that comfortably sits within the ‘pushy and annoying’ manager and the ‘doormat’ that isn’t respected by employees.

It’s all about finding the right combination – knowing when to be assertive and when to take a more flexible approach is what makes the difference. These are just some of the ways assertiveness can help your organisation:

  • How to get your thoughts across in a clear and coherent manner
  • How to mould your ‘office personality’ and how you wish to be perceived
  • Knowing the difference between constructive criticism vs. insults
  • When to hold back and when pushing through makes sense
  • Using your body language and voice to your advantage
  • To remain professional at all times, never going beyond what’s acceptable when attempting to establish authority


When you train with Activia, we teach you how to apply assertive communication skills in your everyday work situations: you will acquire practical techniques which will increase your effectiveness and productivity, and help you to gain control of daily activities.


WHY ACTIVIA?

Our courses have been built to give delegates easy-to-digest explanations and techniques that can be applied the minute you leave the classroom. At Activia, we’ll teach you:

Different Types of Behaviour

Business isn’t limited to processes and making sure the numbers add up. It’s also largely about being able to deal with people ¬– your staff forms the crux on which any successful organisation is built.
We’ll teach you how to recognise aggressive, passive and assertive behaviours. You’ll be able to adapt your behaviour depending on the situation, responding to and being able to recognise various social triggers.

Assertiveness and You

This is where we’ll take you through a process of self-reflection – how does assertiveness form a part of your management style? Do you use it effectively when dealing with employees or clients?

Personal Communication Styles

There are several ways in which you can communicate – there is not a single right answer, but rather a collection of different options that can be used based on the circumstance.
We’ll provide everything you need to know about communication, what it is, how to get it across effectively, and we’ll tailor an action plan based on your personal communication style questionnaire.

Saying the Right Things

Once we’ve established an understanding of assertiveness and its place in communications, we’ll give you a template on which to build an assertive dictionary that will help you say all the right things. We’ll equip you with specific exercises to help build your knowledge and confidence.

Body Language

Communication is more than just what you say – body language is often more communicative than words. Assertive body language can get your message across before you even open your mouth. We’ll teach you several techniques that will deliver instant results.


Activia is one of the UK's leading business training organisations – we have helped thousands of people to reach their potential in the workplace. These are just a few reasons why employers consistently choose us:

The Experience

We have been involved in the training industry since 1995. We know exactly how to assemble course structures that fulfil maximum potential, without wasting time or resources. Having the backing of hundreds upon hundreds of past courses, we give businesses what they need.

Dedicated (and Friendly!) Training Advisors

Our trainers aren’t chosen just for their professional qualifications, but they also need to have the right personality – we want our delegates to land in a friendly atmosphere, where people feel at ease and ready to ask questions and make contributions to our sessions.

Tools and Backup

When you finish your course at Activia, that’s not the end of your learning experience! We give you the tools you need to continue the process once you’ve left. We’ll give you a personal action plan, which is a tailored programme built to get the best results for your business.


Want to see prices and options for delivery of your training?

MODULE 1:  Introduction and Course Overview
MODULE 2:  Good and Bad Behaviour Types
Learning outcomes:
Understand aggressive, passive, passive aggressive and assertive behaviour and the effects they have.
Topics covered:
  • How to Change Your Life
  • Assertive Behaviour
  • The Benefits of Assertiveness
  • Passive behaviour
  • Aggressive Behaviour
  • Passive-Aggressive Behaviour
MODULE 3:  Recognising and Dealing with Bad Behaviour
Learning outcomes:
Recognise aggressive, passive and passive aggressive behaviour and know how to deal with them
Topics covered:
  • Recognising and Dealing with Passive Behaviour
  • Recognising and Dealing with Aggressive Behaviour
  • The LEEP Model for Handling Aggression
  • Recognising and Dealing with Passive-Aggressive Behaviour
MODULE 4:  Assertiveness and You - An Honest Look at Yourself
Learning outcomes:
Self-reflection - identify what triggers your reactions and recognise the benefits of assertive behaviour.
Topics covered:
  • Self Reflection
  • How Others Perceive You
  • Faulty Assumptions
  • How Being Assertive Will Help You
MODULE 5:  Your Inner Voice: Being More Confident
Learning outcomes:
The inner dialogue, recognising how our own thinking can positively or negatively affect the way we react to situations.
Topics covered:
  • Your Inner Voice: What Does it Say?
  • Reprogramming Your Inner Voice
  • The Power of Positive Thought
  • Success Generates Success
MODULE 6:  Assertive Body Language
Learning outcomes:
Understand the importance of how body language can impact on behaviours.
Topics covered:
  • Demonstrating Assertive Body Language
  • Body Language as Part of Communication
  • Making Sense of Body Language
  • The Nature of Assertive Body Language
MODULE 7:  Three Steps to Being Assertive
Learning outcomes:
Learn a simple three step process on which you can base all your assertive communication.
Topics covered:
  • Finding the Right Words
  • Guidelines for Assertive Language
  • The Three Step Approach to Being Assertive
MODULE 8:  Proven Assertiveness Techniques
Learning outcomes:
Be able to use a number of proven techniques such as reflecting, fogging and the broken record can be used in assertive communication.
Topics covered:
  • "What Would You Do in My Shoes?"
  • Reflecting/Playback
  • Fogging
  • Broken Record
  • Positive and Negative Enquiry
  • Asking for More Time
  • Explaining the Consequences
  • Self-Disclosure
  • The Power of Silence
  • "What If"
  • "What do You Think?"
MODULE 9:  Putting Assertiveness into Action
Learning outcomes:
Learn how to negotiate for Win-Win outcomes, say "no" nicely, and make requests that will help you achieve your own objectives
Topics covered:
  • Assertive Negotiating
  • Win-Win Outcomes
  • Saying “No” Nicely
  • Making Requests Assertively
  • Putting Assertiveness Into Action
MODULE 10:  Your Personal Action Plan

Want to see prices and options for delivery of your training?

NEXT CLASS DATES
Developing Assertiveness in the Right Way
Nov 25, 2019
Manchester Piccadilly
£199
Book Now
Dec 5, 2019
London Victoria
£199
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Dec 17, 2019
Bristol Easton BS5
£199
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Dec 19, 2019
Leeds West One
£199
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Jan 6, 2020
Tower Bridge
£199
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Jan 9, 2020
Birmingham Queensway
£199
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Don't see a date you want?

RELATED COURSES

Assertiveness Basics (Half Day)

COURSE OUTLINE
[Duration: half day]

Assertiveness Basics (Half Day)

  • Introduction and Course Overview
  • Different Types of Behaviour
  • Body Language and Assertiveness
  • The Three Step Approach to Being Assertive
  • Proven Assertiveness Techniques
  • Putting Assertiveness into Action
  • Your Personal Action Plan

DELEGATE FEEDBACK FOR OUR
DEVELOPING ASSERTIVENESS IN THE RIGHT WAY COURSE

AVERAGE REVIEW: 4.7 out of 5  BASED ON 21 REVIEWS

Sally Evans
, Jul 1 2019
"The instructor was very good and made it an enjoyable day and was clearly very knowledgeable in the subject "


 
Course rating of 4 stars
Kate Evans
, May 2 2019
"Trainer was lovely, she really put us all at ease. Please pass the comments on if possible "


 
Course rating of 3 stars
Maria Wright
, Apr 17 2019
"Martin who held the course was very personable and helpful. He made the training enjoyable and relaxed."


 
Course rating of 5 stars
Shaun Smith
, Apr 17 2019
"Steve was incredible. I'm not a fan of these courses to be honest but it was by far the best one I've done. "


 
Course rating of 4 stars
Richard Woodward
, Apr 17 2019
"Well presented course. "


 
Course rating of 5 stars
christopher bell
, Apr 17 2019
"great trainer"


 
Course rating of 4 stars
TRACY thomas
, Apr 16 2019
"Fantastic trainer, fun as much as very benficial"


 
Course rating of 4 stars
Oliver Phipps
, Apr 16 2019
"The trainer was BRILLAINT. Made all the infomrtion stick alot more "


 
Course rating of 4 stars
Carmel Dylak
, Mar 25 2019
"Working in a small group worked very well."


 
Course rating of 5 stars
Chris Whitehead
, Feb 7 2019
"Vivienne was very approachable and related well to all the trainees, answering questions with reference to appropriate situations. "


 
Course rating of 5 stars
Adam Carlin
, Jan 8 2019
"Kenny was very engaging and I enjoyed the course"


 
Course rating of 5 stars
Stephanie Maccioni
, Jan 3 2019
"Paddy was brilliant, he's a fantastic trainer and I would highly recommend him, thanks Paddy!"


 
Course rating of 5 stars
Rachel Spreadbury
, Dec 19 2018
"Please pass on my thanks to Patrick (Paddy) I cannot begin to explain the difference the course has made to my every day life. I couldn't have imagined I would be able to get so much out of a course, I have been on a lot of courses and never come away with so much knowledge and hope! Thank you! :)"


 
Course rating of 5 stars
Jenny Bryant
, Dec 17 2018
"I want to praise the trainer on the day. There was only a couple of us, but she tailored the day for us both and was very approachable and helps us open up and get the most out of the day."


 
Course rating of 5 stars
simone vassel
, Dec 17 2018
"Anita the trainer was great and made me feel at ease so would recommend taking her class."


 
Course rating of 4 stars
Sara Goodman
, Dec 10 2018
"Paddy was an excellent trainer, it was an informative and a very helpful day."


 
Course rating of 5 stars
Robin Johnson
, Nov 19 2018
"Thanks so much to our course leader Catriona (apologies for the spelling!) for a hugely helpful, engaging, personal and uplifting day of training; by far the best training course I've enjoyed in my short career so far!"


 
Course rating of 5 stars
Sophie Thresher
, Nov 15 2018
"I was really pleased with the course. The tutor was excellent, very encouraging and empathetic! Please thank him for a really positive, informative experience!"


 
Course rating of 5 stars
Dorothea Naundorf
, Nov 8 2018
"Vivienne was a lovely facilitator"


 
Course rating of 4 stars
Martyn Colley
, Oct 17 2018
"Generally excellent"


 
Course rating of 5 stars

MORE INFORMATION FOR
DEVELOPING ASSERTIVENESS IN THE RIGHT WAY

Blended learning
FREE Online Revision

With our latest Assertiveness courses, you get free online revision for a full 12 months after your class so you can reinforce the knowledge you have gained.

Access is simple: go to www.activia.co.uk/login/ and log in using your email address.   This will give you free access to our e-learning revision modules.

Note: These have been developed and written exclusively by Activia to maximise effectiveness, by matching the online content exactly to what you cover in class.   We hope you have fun, on the day of the course and with honing your knowledge afterwards!

General Information

All Activia assertiveness training has been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Assertiveness training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Assertiveness courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Assertiveness course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres
Speedy course booking
You can use the Speedy Quote option to contact us for a quick price, or you can book online from the schedule on this website
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with the trainer, workbooks and exercise files if appropriate
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch.   The timetable is as follows:

9:15

ARRIVAL TIME

9:30

TRAINING STARTS

11:00

MID-MORNING BREAK



1:00

ONE HOUR LUNCH BREAK

3:15

MID-AFTERNOON BREAK

4:30

WRAP UP

Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itinerary can be varied by prior arrangement.

What you get

With your Assertiveness training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge. With all courses, you are also given 12 months access to free online revision which will further help you to reinforce the lessons you have learned.

Every delegate on a Assertiveness course also gets an Activia Training Attendance Certificate.



GET IN TOUCH

Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:
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