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Effective Communication Skills
Effective Communication Skills
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EFFECTIVE COMMUNICATION SKILLS

The best solution for Communication Skills Training Courses

A hands-on one-day course with free e-learning revision after your training and pre-course online skills testing
Need PRICES or DATES?  See the blue link buttons on the right  >>>
COURSE OUTLINE

Full details of modules and topics covered in this one-day course

Blended learning
FREE E-LEARNING REVISION

Note: Free e-learning revision is available with this course: 12 months of access for each delegate on scheduled public (open) classes and standard on-site/private classes (not available for bespoke courses) .

DURATION

This is a one-day training course structured into 10 modules

COURSE AIMS
This one-day workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results.
TARGET AUDIENCE
Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.
MODULE 1:  Course Overview and Learning Objectives
MODULE 2:  How Communication Works
Topics covered:
  • The Dynamics of Communication
  • Communication is a Two-Way Street
  • The Four-Step Cycle of Communication
  • The 6 Cs of Communication
  • Five Communication Styles
  • Identifying and Adjusting your Communication Style
  • Influence or Persuade?
MODULE 3:  Face-to-Face Communication
Topics covered:
  • The Three Components of Communication
  • Body Language and Non-Verbal Messages
  • Using the Right Words
  • On the Front Foot: Being Positive
  • Appearance
  • First Impressions
MODULE 4:  Telephone Communication
Topics covered:
  • Advantages of Telephone Communication
  • Disadvantages of Telephone Communication
  • Factors of Voice
  • Improving Telephone Communication
  • Overcoming the Challenges of Telephone Communication
MODULE 5:  Written Communication
Topics covered:
  • The Power of Words
  • Right First Time
  • Keep it Concise
  • Address your target
  • Keep it Simple
  • Your Three Stage Structure
  • Quick Tips for Types of Messages
MODULE 6:  Questioning and Listening Skills
Topics covered:
  • How Asking Question Helps You
  • Open and Closed Questions
  • The Funnel
  • The Five Levels of Listening
  • Active Listening
  • Non-Verbal Signs of Active Listening
  • Verbal Signs of Active Listening
MODULE 7:  How to be an Effective Communicator
Topics covered:
  • The Wheel of Communication
  • Getting your Self-Image Right
  • Is your Self-Image Correct?
  • How to Find Out What Others Think About You
  • Asking for Feedback
  • Your History & Experiences
  • Your Preconceptions: Stereotyping
  • Prejudices
  • Dismantling your Assumptions
  • Your Level of Understanding
MODULE 8:  Overcoming Communication Problems
Topics covered:
  • Why Communication Goes Wrong
  • Barriers to Communication
  • Dealing With Opposition
  • Dealing With Conflict
  • Delivering Difficult Messages
  • Four Tips for Delivering Difficult Messages
MODULE 9:  Getting Better Outcomes
Topics covered:
  • Intimidation
  • The Effect of Location
  • Timing: Whats Best For Them
  • Best Practices For Communicating Effectively
MODULE 10:  Your Personal Action Plan

DELEGATE FEEDBACK FOR OUR
EFFECTIVE COMMUNICATION SKILLS COURSE

AVERAGE REVIEW: 4.5 out of 5  BASED ON 52 REVIEWS

Hayley , Dec 6 2017
Course rating of 3 stars "There was some good interaction between the group to analyse our comunication skills. The course started out really well, making sure we all knew why were were there and what we wanted to get out of the day. "

 
Katarzyna Rawska, Nov 27 2017
Course rating of 4 stars "Terry was brilliant!"

 
Mietek Golos , Oct 30 2017
Course rating of 4 stars "Very informative, but presented in an informal and attractive form"

 
Paul Cottenham, Oct 27 2017
Course rating of 4 stars "A very useful, first class course. The facilitator/instructor was friendly, highly informative and very knowledgable."

 
Alexandra Karina, Jul 28 2017
Course rating of 3 stars "Nice talk with Graham. He is a very nice person. "

 
Nicolo Cammelli, Jun 5 2017
Course rating of 5 stars "Steve is a very competent person and great teacher. Glad to have met him."

 
marie chaize, Jun 5 2017
Course rating of 4 stars "thanks it was great and very useful, good energy"

 
David Neal, Jun 5 2017
Course rating of 4 stars "Steve was very engaging and welcoming and made the course content interesting and relatable to the work environment"

 
Guy Alan Powell , May 5 2017
Course rating of 4 stars "Overall a good course, I would recommend it to others"

 
Guy Powell, May 5 2017
Course rating of 4 stars "Overall ait was a very good course with an excellent facilitator."

 
David Smith, Apr 28 2017
Course rating of 5 stars "I found Anita extremely easy to get on with and very genuine. The day wasn't boring and went very quickly. She was very clear and easy to understand and I feel we had much in common. Excellent teaching and value, would recommend to anyone struggling with the pressures of communicating professionally."

 
Valentina Genete, Apr 28 2017
Course rating of 4 stars "well organised and informative training. The trainer was experienced and the content delivery was good and appropriate."

 
Parveen Bains, Apr 21 2017
Course rating of 4 stars "Good course"

 
Megan Troth, Feb 24 2017
Course rating of 5 stars "Trainer was fantastic, very knowledgeable."

 
Jinder Singh, Feb 24 2017
Course rating of 5 stars "Excellent course with good examples given by tutor Graham."

 

MORE INFORMATION FOR
EFFECTIVE COMMUNICATION SKILLS

Blended learning
FREE E-learning Revision

With our latest Communication Skills courses, you get free e-learning revision for a full 12 months after your class so you can reinforce the knowledge you have gained.

Access is simple: go to www.activia.co.uk/login/ and log in using your email address.   This will give you free access to our e-learning revision modules.

Note: These have been developed and written exclusively by Activia to maximise effectiveness, by matching the e-learning exactly to what you cover in class.   We hope you have fun, on the day of the course and with honing your knowledge afterwards!

General Information

All Activia communication skills training courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Communication Skills training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Communication Skills courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Communication Skills course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres
Speedy course booking
You can use the Speedy Quote option to contact us for a quick price, or you can book online from the schedule on this website
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with the trainer, workbooks and exercise files if appropriate
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch.   The timetable is as follows:

9:15

ARRIVAL TIME

9:30

TRAINING STARTS

11:00

MID-MORNING BREAK



1:00

ONE HOUR LUNCH BREAK

3:15

MID-AFTERNOON BREAK

4:30

WRAP UP

Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itenerary can be varied by prior arrangement.

What you get

With your Communication Skills training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge. With all Communication Skills courses, you are also given 12 months access to free e-learning revision which will further help you to reinforce the lessons you have learned.

Every delegate on a Communication Skills course also gets an Activia Training Attendance Certificate.



GET IN TOUCH

Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:
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EFFECTIVE COMMUNICATION SKILLS

We can enhance your skills with training for Business Communication at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our communication skills courses are 1 day, which keeps "out of office" periods for attendees to a minimum.

We have been delivering effective communication skills all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training courses for Communication skills to ensure constantly improving standards of quality.   So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training Courses for Communication Skills from Activia.

Why not contact us today to see how we can help with providing your courses for Communication Skills ?


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Contact Details

Activia Training

Locations Address: Head Office, Regus House,
268 Bath Road
Slough, Berkshire SL1 4DX

Phone Sales:           0333 6000 111

Service:       0333 6000 555



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