EFFECTIVE COMMUNICATION SKILLS
The best solution for Communication Skills Training CoursesA hands-on one-day course with free e-learning revision after your training and pre-course online skills testing
Note: this Effective Communication Skills course is CPD certified.
It is available as either a classroom course with e-revision, or an online course.
This means that not only has it been rigorously assessed in terms of content and quality, but it comes with a FREE CPD Certification certificate, as well as an Activia diploma of completion.
Full details of modules and topics covered in this one-day course
Note: Free e-learning revision is available with this course: 12 months of access for each delegate on scheduled public (open) classes and standard on-site/private classes (not available for bespoke courses) .
This is a one-day training course structured into 10 modules
- Influence or Persuade?
- Identifying and Adjusting your Communication Style
- Five Communication Styles
- The 6 Cs of Communication
- The Four-Step Cycle of Communication
- The Dynamics of Communication
- Communication is a Two-Way Street
- First Impressions
- On the Front Foot: Being Positive
- Using the Right Words
- The Three Components of Communication
- Body Language and Non-Verbal Messages
- Overcoming the Challenges of Telephone Communication
- Improving Telephone Communication
- Factors of Voice
- Advantages of Telephone Communication
- Disadvantages of Telephone Communication
- Quick Tips for Types of Messages
- The Power of Words
- Right First Time
- Keep it Concise
- Address your target
- Keep it Simple
- Your Three Stage Structure
- Verbal Signs of Active Listening
- Non-Verbal Signs of Active Listening
- Active Listening
- The Five Levels of Listening
- How Asking Question Helps You
- Open and Closed Questions
- The Funnel
- Your Level of Understanding
- Dismantling your Assumptions
- Your Preconceptions: Stereotyping
- Your History & Experiences
- Asking for Feedback
- How to Find Out What Others Think About You
- Is your Self-Image Correct?
- Getting your Self-Image Right
- The Wheel of Communication
- Four Tips for Delivering Difficult Messages
- Delivering Difficult Messages
- Dealing With Conflict
- Dealing With Opposition
- Barriers to Communication
- Why Communication Goes Wrong
- Best Practices For Communicating Effectively
- Timing: Whats Best For Them
- The Effect of Location
AVERAGE REVIEW: 4.5 out of 5 BASED ON 60 REVIEWS
"Very good facilitator "
Lorna Goodwin, Sep 4 2018
"The trainer, Jon, was excellent. He dealt with a chatty bunch of people very well and made the course interesting and the day go quickly."
Nakul Limbani, Aug 31 2018
"Great overall experience, from the trainer to the location to the people that attended."
SILVIYA Mitsova, Aug 24 2018
"The course was presented in a very professional manner with lots of opportunity for discussions and asking questions "
Ian Sadler, May 31 2018
Rhea Warren , Feb 27 2018
"Really enjoyable and interactive day. Our trainer allowed us to debate and speak freely which I think our group found useful. "
Andy Robson , Feb 22 2018
"The passion and enthusiasm from the trainer was really helpful in getting everyone involved and making the day more enjoyable and effective"
Tony Cross , Jan 19 2018
"I would be interested in other courses Activia do"
Hayley , Dec 6 2017
"There was some good interaction between the group to analyse our comunication skills. The course started out really well, making sure we all knew why were were there and what we wanted to get out of the day. "
Katarzyna Rawska, Nov 27 2017
"Terry was brilliant!"
With our latest Communication Skills courses, you get free e-learning revision for a full 12 months after your class so you can reinforce the knowledge you have gained.
Access is simple: go to www.activia.co.uk/login/ and log in using your email address. This will give you free access to our e-learning revision modules.
Note: These have been developed and written exclusively by Activia to maximise effectiveness, by matching the e-learning exactly to what you cover in class. We hope you have fun, on the day of the course and with honing your knowledge afterwards!
All Activia communication skills training courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Communication Skills training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.
Maximum class size for Communication Skills courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.
Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.
For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.
Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.
Also note: If you are a private individual you must pay by credit card at the time of booking.
Note: Please allow 1 - 2 working days for your confirmation and invoice.
If you are coming to our centre, dress code is smart casual. Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch. The timetable is as follows:
Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !
For training at your offices, this itenerary can be varied by prior arrangement.
With your Communication Skills training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge. With all Communication Skills courses, you are also given 12 months access to free e-learning revision which will further help you to reinforce the lessons you have learned.
Every delegate on a Communication Skills course also gets an Activia Training Attendance Certificate.
EFFECTIVE COMMUNICATION SKILLS
We can enhance your skills with training for Business Communication at any of our twelve training centres UK wide, or we can come to your offices.
We have been delivering effective communication skills since 1995, on the basis of high quality, flexible and results-driven training courses for Communication skills. So you can be confident that we have the expertise, and the experience, to give you great Training Courses for Communication Skills from Activia.
Why not contact us today to see how we can help with providing your courses for Communication Skills ?