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Effective Communication Skills
Effective Communication Skills
 

EFFECTIVE COMMUNICATION SKILLS

The best source of Communication Skills Training Courses

A hands-on one-day course with free e-learning revision after your training and pre-course online skills testing
See Our Latest Reviews on TrustPilot:
CPD CERTIFIED COURSE
CPD accredited course

Note: this Effective Communication Skills course is CPD certified.
It is available as either a classroom course with online revision, or an online course.
This means that not only has it been rigorously assessed in terms of content and quality, but it comes with a FREE CPD Certification certificate, as well as an Activia diploma of completion.
We are a corporate member of the CPD: the highest level of association available.

COURSE OUTLINE

Full details of modules and topics covered in this one-day course

Blended learning
FREE E-LEARNING REVISION

Note: Free e-learning revision is available with this course: 12 months of access for each delegate on scheduled public (open) classes and standard on-site/private classes (not available for bespoke courses) .

DURATION

This is a one-day training course structured into 10 modules

COURSE AIMS
This one-day workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results.
TARGET AUDIENCE
Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.

Want to see prices and options for delivery of your training?

MODULE 1:  Course Overview and Learning Objectives
MODULE 2:  How Communication Works
Topics covered:
  • Influence or Persuade?
  • Identifying and Adjusting your Communication Style
  • Five Communication Styles
  • The 6 Cs of Communication
  • The Four-Step Cycle of Communication
  • The Dynamics of Communication
  • Communication is a Two-Way Street
MODULE 3:  Face-to-Face Communication
Topics covered:
  • First Impressions
  • Appearance
  • On the Front Foot: Being Positive
  • Using the Right Words
  • The Three Components of Communication
  • Body Language and Non-Verbal Messages
MODULE 4:  Telephone Communication
Topics covered:
  • Overcoming the Challenges of Telephone Communication
  • Improving Telephone Communication
  • Factors of Voice
  • Advantages of Telephone Communication
  • Disadvantages of Telephone Communication
MODULE 5:  Written Communication
Topics covered:
  • Quick Tips for Types of Messages
  • The Power of Words
  • Right First Time
  • Keep it Concise
  • Address your target
  • Keep it Simple
  • Your Three Stage Structure
MODULE 6:  Questioning and Listening Skills
Topics covered:
  • Verbal Signs of Active Listening
  • Non-Verbal Signs of Active Listening
  • Active Listening
  • The Five Levels of Listening
  • How Asking Question Helps You
  • Open and Closed Questions
  • The Funnel
MODULE 7:  How to be an Effective Communicator
Topics covered:
  • Your Level of Understanding
  • Dismantling your Assumptions
  • Prejudices
  • Your Preconceptions: Stereotyping
  • Your History & Experiences
  • Asking for Feedback
  • How to Find Out What Others Think About You
  • Is your Self-Image Correct?
  • Getting your Self-Image Right
  • The Wheel of Communication
MODULE 8:  Overcoming Communication Problems
Topics covered:
  • Four Tips for Delivering Difficult Messages
  • Delivering Difficult Messages
  • Dealing With Conflict
  • Dealing With Opposition
  • Barriers to Communication
  • Why Communication Goes Wrong
MODULE 9:  Getting Better Outcomes
Topics covered:
  • Best Practices For Communicating Effectively
  • Timing: Whats Best For Them
  • The Effect of Location
  • Intimidation
MODULE 10:  Your Personal Action Plan

Want to see prices and options for delivery of your training?

NEXT CLASS DATES
Effective Communication Skills
Jan 22, 2020
Bristol Easton BS5
£199
Book Now
Jan 30, 2020
Manchester Piccadilly
£199
Book Now
Feb 3, 2020
London Victoria
£199
Book Now
Feb 17, 2020
Leeds West One
£199
Book Now
Feb 24, 2020
Birmingham Queensway
£199
Book Now
Feb 27, 2020
Tower Bridge
£199
Book Now

Don't see a date you want?

DELEGATE FEEDBACK FOR OUR
EFFECTIVE COMMUNICATION SKILLS COURSE

AVERAGE REVIEW: 4.5 out of 5  BASED ON 97 REVIEWS

Sheniz Delfgou
, Jan 6 2020
"Our Trainer was very knowledgeable and was able to tailor the course to our requirements."


 
Course rating of 3 stars
Ray Phillips
, Dec 12 2019
"The trainer was very upbeat the course was very informative"


 
Course rating of 3 stars
Isioma Onwukwe-Anyadike
, Dec 12 2019
"The training was enjoyable, teacher was kind."


 
Course rating of 3 stars
Roy Lester
, Dec 10 2019
"The trainer and training was excelent, the sales person was good however very little information was given after the booking, I got there to find out it was a Q and A and that I should have brought samples to analyse. overall the session was extreamly useful to me due to the excelnt trainer"


 
Course rating of 3 stars
Louise Martin
, Dec 2 2019
"Cant fault the training, very knowledgeable trainer."


 
Course rating of 4 stars
Jamie Buckley
, Nov 29 2019
"Our instructor Mark was great."


 
Course rating of 3 stars
Niall Watson
, Nov 22 2019
"The trainer of the course was very engaging and made the course very enjoyable."


 
Course rating of 4 stars
gary butler
, Nov 18 2019
"Well presented with a get interaction with students."


 
Course rating of 4 stars
Katie Claydon
, Nov 11 2019
"Very well presented, relaxed training, able to provide your own feedback to situations. "


 
Course rating of 4 stars
DILZAR KADER
, Nov 6 2019
"IT was good, trainer was capable and cooperative.time management, breaks, and organization were also good.overall good."


 
Course rating of 3 stars

MORE INFORMATION FOR
EFFECTIVE COMMUNICATION SKILLS

Blended learning
FREE Online Revision

With our latest Communication Skills courses, you get free online revision for a full 12 months after your class so you can reinforce the knowledge you have gained.

Access is simple: go to www.activia.co.uk/login/ and log in using your email address.   This will give you free access to our e-learning revision modules.

Note: These have been developed and written exclusively by Activia to maximise effectiveness, by matching the online content exactly to what you cover in class.   We hope you have fun, on the day of the course and with honing your knowledge afterwards!

General Information

All Activia communication skills training courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Communication Skills training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Communication Skills courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Communication Skills course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres
Speedy course booking
You can use the Speedy Quote option to contact us for a quick price, or you can book online from the schedule on this website
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with the trainer, workbooks and exercise files if appropriate
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch.   The timetable is as follows:

9:15

ARRIVAL TIME

9:30

TRAINING STARTS

11:00

MID-MORNING BREAK



1:00

ONE HOUR LUNCH BREAK

3:15

MID-AFTERNOON BREAK

4:30

WRAP UP

Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itinerary can be varied by prior arrangement.

What you get

With your Communication Skills training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge. With all courses, you are also given 12 months access to free online revision which will further help you to reinforce the lessons you have learned.

Every delegate on a Communication Skills course also gets an Activia Training Attendance Certificate.



GET IN TOUCH

Call us on:
0333 6000 111

   You can email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:
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