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bookings:   0333 6000 111
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Effective Communication Skills
Effective Communication Skills


The best solution for Communication Skills Training Courses

A hands-on one-day course with free pre-course online skills testing
Need PRICES or DATES?  See the blue link buttons on the right  >>>

Full details of modules and topics covered in this one-day course


This is a one-day training course structured into 7 modules

This one-day workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results.
Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.
MODULE 1:  Course Overview and Learning Objectives
MODULE 2:  Communication
Topics covered:
  • What is a Skilled Communicator?
  • Individual Evaluation
MODULE 3:  Communication Barriers
Topics covered:
  • Case Study: New Neighbours
  • Applying the Answers
MODULE 4:  Asking Questions
Topics covered:
  • Asking Good Questions
  • Probing
MODULE 5:  Listening Skills
Topics covered:
  • Quick Quiz
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • The Communication Funnel
  • Communication Situations
  • One Little Word
MODULE 6:  Body Language
Topics covered:
  • What Do Our Bodies Say?
  • Gestures
  • Emotions
MODULE 7:  Your Personal Action Plan



Jinder Singh, Feb 24 2017
Course rating of 5 stars "Excellent course with good examples given by tutor Graham."

Megan Troth, Feb 24 2017
Course rating of 5 stars "Trainer was fantastic, very knowledgeable."

Robert Wright , Feb 10 2017
Course rating of 5 stars "Really enjoyed the course "

Bernie Balchin, Jan 6 2017
Course rating of 5 stars "Could not recommend the Tutor more...Excellent"

Eleanor Bhasin, Jan 6 2017
Course rating of 5 stars "The course teacher was excellent - very easy to talk to and she explained lessons clearly. "

Jonathan Dattani, Nov 23 2016
Course rating of 5 stars "The trainer was a delight"

Jihad Dib, Sep 28 2016
Course rating of 5 stars "It was a perfect experience"

Alan Morton, Sep 7 2016
Course rating of 5 stars "Excellent instructor who was able to provide real time examples, great course. Thank you."

Mohammed Chowdhury , Jul 22 2016
Course rating of 5 stars "The course exceeded my expectations in many ways as i have been given the most from the course. All questions and concerns were answered and the trainer had given me alot of examples to help me understand and a few tips and excercises were given for me to go back and practice."

Sarah House, Jul 15 2016
Course rating of 4 stars "Very enjoyable course and one that really makes you think about how much information is actually missed during the average conversation. Good advice on how to structure questions to get as much information as possible and in a more streamlined manner."

Michele Sherman, Jun 15 2016
Course rating of 5 stars "The course tutor, Candy, was very helpful and easy to talk to which helped with the communications part of the course. I particularly enjoyed the quiz we did and the play-acting section. I am currently considering what other courses I might like to do."

Nigel Hibberd, Jun 10 2016
Course rating of 4 stars "I enjoyed the training. The trainer was very nice and welcoming. "

Nicola Kirkby, Jan 27 2016
Course rating of 5 stars "I think your courses work better than those from other providers I have been on over the years, because you only teach small groups. With it being small groups, I think this helps you to learn more and they can also tailor it more to what you need out of the course."

Laura Robinson, Aug 19 2015
Course rating of 4 stars "Lyn was absolutly brilliant in every aspect of the day."

Susan Crookes, Jul 17 2015
Course rating of 4 stars "My tutor was Phillip, what a lovely bloke, easy to get along with, did not speak in jargon, was passionate about his topic and I was lucky to have his undivided attention given that I was the only candidate that day ...."



General Information

All Activia communication skills training courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Communication Skills training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Communication Skills courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Communication Skills course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres
Speedy course booking
You can use the Speedy Quote option to contact us for a quick price, or you can book online from the schedule on this website
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with workbooks (and lunches if it's at our centre)
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments and a free buffet lunch will be provided, but please note that, as a training company who relies on caterers, we are unable to reliably provide for differing dietary requirements, so if you are in any doubt then please bring your own.   The timetable is as follows:













Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itenerary can be varied by prior arrangement.

What you get

With your Communication Skills training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.

Every delegate on a Communication Skills course also gets an Activia Training Attendance Certificate.


Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:


We can enhance your skills with training for Business Communication at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our communication skills courses are 1 day, which keeps "out of office" periods for attendees to a minimum.

We have been delivering effective communication skills all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training courses for Communication skills to ensure constantly improving standards of quality.   So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training Courses for Communication Skills from Activia.

Why not contact us today to see how we can help with providing your courses for Communication Skills ?

Stay in touch

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Contact Details

Activia Training

Locations Address: Head Office, Regus House,
268 Bath Road
Slough, Berkshire SL1 4DX

Phone Sales:           0333 6000 111

Service:       0333 6000 555

Accounts:   0333 6000 777

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