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Effective Communication Skills
Effective Communication Skills


The best source of Communication Skills Training Courses

A hands-on one-day course with free e-learning revision after your training and pre-course online skills testing
See Our Latest Reviews on TrustPilot:
CPD accredited course

Note: this Effective Communication Skills course is CPD certified.
It is available as either a classroom course with online revision, or an online course.
This means that not only has it been rigorously assessed in terms of content and quality, but it comes with a FREE CPD Certification certificate, as well as an Activia diploma of completion.
We are a corporate member of the CPD: the highest level of association available.


Full details of modules and topics covered in this one-day course

Blended learning

Note: Free e-learning revision is available with this course: 12 months of access for each delegate on scheduled public (open) classes and standard on-site/private classes (not available for bespoke courses) .


This is a one-day training course structured into 10 modules

This one-day workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results.
Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.

Want to see prices and options for delivery of your training?

MODULE 1:  Course Overview and Learning Objectives
MODULE 2:  How Communication Works
Topics covered:
  • Influence or Persuade?
  • Identifying and Adjusting your Communication Style
  • Five Communication Styles
  • The 6 Cs of Communication
  • The Four-Step Cycle of Communication
  • The Dynamics of Communication
  • Communication is a Two-Way Street
MODULE 3:  Face-to-Face Communication
Topics covered:
  • First Impressions
  • Appearance
  • On the Front Foot: Being Positive
  • Using the Right Words
  • The Three Components of Communication
  • Body Language and Non-Verbal Messages
MODULE 4:  Telephone Communication
Topics covered:
  • Overcoming the Challenges of Telephone Communication
  • Improving Telephone Communication
  • Factors of Voice
  • Advantages of Telephone Communication
  • Disadvantages of Telephone Communication
MODULE 5:  Written Communication
Topics covered:
  • Quick Tips for Types of Messages
  • The Power of Words
  • Right First Time
  • Keep it Concise
  • Address your target
  • Keep it Simple
  • Your Three Stage Structure
MODULE 6:  Questioning and Listening Skills
Topics covered:
  • Verbal Signs of Active Listening
  • Non-Verbal Signs of Active Listening
  • Active Listening
  • The Five Levels of Listening
  • How Asking Question Helps You
  • Open and Closed Questions
  • The Funnel
MODULE 7:  How to be an Effective Communicator
Topics covered:
  • Your Level of Understanding
  • Dismantling your Assumptions
  • Prejudices
  • Your Preconceptions: Stereotyping
  • Your History & Experiences
  • Asking for Feedback
  • How to Find Out What Others Think About You
  • Is your Self-Image Correct?
  • Getting your Self-Image Right
  • The Wheel of Communication
MODULE 8:  Overcoming Communication Problems
Topics covered:
  • Four Tips for Delivering Difficult Messages
  • Delivering Difficult Messages
  • Dealing With Conflict
  • Dealing With Opposition
  • Barriers to Communication
  • Why Communication Goes Wrong
MODULE 9:  Getting Better Outcomes
Topics covered:
  • Best Practices For Communicating Effectively
  • Timing: Whats Best For Them
  • The Effect of Location
  • Intimidation
MODULE 10:  Your Personal Action Plan

Want to see prices and options for delivery of your training?

Effective Communication Skills
Nov 18, 2019
Birmingham Queensway
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Nov 21, 2019
Tower Bridge
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Nov 29, 2019
Bristol Easton BS5
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Dec 2, 2019
Manchester Piccadilly
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Dec 12, 2019
London Victoria
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Jan 9, 2020
Leeds West One
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Don't see a date you want?



Oliver Comins
, Jul 8 2019
"Great trainer with very friendly and approachable attitude"

Course rating of 3 stars
Vicki Walker
, Jun 28 2019
"This was a very useful training day. as I was the only attendee, it was then tailored to exactly what I needed rather than going through the booklets. Emphasis and time was then given where it was needed before moving on to the next task. "

Course rating of 4 stars
Carolina Restrepo
, May 7 2019
"Very knowledgeable trainer for the Excel intermediate Course"

Course rating of 4 stars
Stefan Jackson
, Mar 14 2019
"It was a very informative course and we enjoyed it very much."

Course rating of 4 stars
Reon Stewart
, Jan 18 2019
"I enjoyed the tutors delivery and even gave personal experiences which helped illustrate the points. "

Course rating of 5 stars
Deepak Motiramani
, Jan 10 2019
"The course was really helpful. Also the instructor was very good in delivering the training in methodical manner and answered all the queries we had."

Course rating of 5 stars
Peter Baker
, Dec 14 2018
"Good course and would recommend it to others."

Course rating of 4 stars
Chimaechi Allan
, Dec 14 2018
"I really appreciated how practical and discursive it was, and that we could take resources away to read."

Course rating of 4 stars
Richard Woodward
, Dec 13 2018
"Very good trainer. Listened to the needs of the group"

Course rating of 4 stars
Bill Daly
, Dec 6 2018
"A professionally presented fact filled course."

Course rating of 5 stars
Verity West
, Nov 19 2018
"Steve was a really great presenter, and motivational speaker. I enjoyed spending the day of training with him, however it was not what I was expecting."

Course rating of 3 stars
Kirstie Mulcahy
, Nov 16 2018
"I really do appreciate Mike's teaching methods, how the lesson flowed and the support and advice given "

Course rating of 5 stars
, Oct 5 2018
"Very good facilitator "

Course rating of 5 stars
Rachel Hall
, Sep 7 2018
"Fantasic course highly recondmended"

Course rating of 5 stars
Lorna Goodwin
, Sep 4 2018
"The trainer, Jon, was excellent. He dealt with a chatty bunch of people very well and made the course interesting and the day go quickly."

Course rating of 5 stars
Nakul Limbani
, Aug 31 2018
"Great overall experience, from the trainer to the location to the people that attended."

Course rating of 5 stars
, Aug 24 2018
"The course was presented in a very professional manner with lots of opportunity for discussions and asking questions "

Course rating of 5 stars
Ian Sadler
, May 31 2018
"thank you"

Course rating of 5 stars
Rhea Warren
, Feb 27 2018
"Really enjoyable and interactive day. Our trainer allowed us to debate and speak freely which I think our group found useful. "

Course rating of 4 stars
Andy Robson
, Feb 22 2018
"The passion and enthusiasm from the trainer was really helpful in getting everyone involved and making the day more enjoyable and effective"

Course rating of 4 stars
Tony Cross
, Jan 19 2018
"I would be interested in other courses Activia do"

Course rating of 5 stars


Blended learning
FREE Online Revision

With our latest Communication Skills courses, you get free online revision for a full 12 months after your class so you can reinforce the knowledge you have gained.

Access is simple: go to and log in using your email address.   This will give you free access to our e-learning revision modules.

Note: These have been developed and written exclusively by Activia to maximise effectiveness, by matching the online content exactly to what you cover in class.   We hope you have fun, on the day of the course and with honing your knowledge afterwards!

General Information

All Activia communication skills training courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Communication Skills training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Communication Skills courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Communication Skills course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres
Speedy course booking
You can use the Speedy Quote option to contact us for a quick price, or you can book online from the schedule on this website
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with the trainer, workbooks and exercise files if appropriate
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch.   The timetable is as follows:













Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itinerary can be varied by prior arrangement.

What you get

With your Communication Skills training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge. With all courses, you are also given 12 months access to free online revision which will further help you to reinforce the lessons you have learned.

Every delegate on a Communication Skills course also gets an Activia Training Attendance Certificate.


Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:

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