Training Courses in Business Etiquette from Activia

Good Office Behaviour and Etiquette

A 1-Day Training Course

Course Content

Intensive Half-Day Workshop for Office Etiquette

This fast-track workshop is specially constructed to provide delegates with the most effective skills in the shortest possible time.

Course Aims

This half-day workshop is designed to provide delegates with the essential skills required to conduct themselves respectfully and courteously, and establish good working relationships in the office.

Who Should Attend

Anyone who has had little experience of working in an office, or who feels uncomfortable in any way in this environment, and wants to get an understanding of how to behave in order to boost their confidence.

Course Outline
This course is a 1-day training course structured into 10 modules.
Module 1
Introduction and Course Overview
Module 2
Etiquette and Rules of Behaviour
Topics covered
  • What is Etiquette?
  • What is Office Etiquette?
  • General Rules of Behaviour
  • Module 3
    Fear of Embarrassment
    Topics covered
  • Overcoming the Fear of Embarrassment
  • Module 4
    Dealing With Colleagues
    Topics covered
  • Colleague Relationships
  • Verbal Communication
  • Non-Verbal Communication
  • Module 5
    The Handshake
    Topics covered
  • Five Factors of a Handshake
  • Handshake Practice
  • Module 6
    Do You Remember Names?
    Topics covered
  • Tips on Remembering Names
  • Module 7
    Making That Great First Impression
    Topics covered
  • Enhancing the First Impression
  • Approachability
  • What Your Appearance Says
  • Module 8
    Telephone and E-Mail Etiquette
    Topics covered
  • Telephone Etiquette
  • Tips for Using the Telephone
  • Netiquette: Don't Send and Offend
  • Module 9
    Business Etiquette Quiz
    Module 10
    Your Personal Action Plan



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    www.activia.co.uk