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Planning Protection And Optimization PPO

A hands-on five-day course with free pre-course online skills testing
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TRAINING FOR BUSINESS

Quality, flexible courses for business

We want to help you find the best option for your training, so please ask us if you are unsure of anything

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COURSE OUTLINE

Full details of modules and topics covered in this five-day course

DURATION

This is a five-day training course structured into 9 modules


COURSE AIMS
This 5 day intensive course provides competencies in the following upon successful completion of the education and examination components related to this certification:
  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
  • Capacity management as a capability to realise successful service design
  • Availability management as a capability to realise successful service design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information security management as part of the overall corporate governance framework
  • Planning, Protection and Optimization roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks
  • And specifically in the following key ITIL process and role areas
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • TARGET AUDIENCE
    The target group of the ITIL Certificate in Planning, Protection and Optimization is:
  • Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications
  • Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organisation
  • IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme
  • Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilities
  • This may include but is not limited to, IT professionals, business managers and business process owners.
    Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
    MODULE 1:  Introduction
    Topics covered:
    • Service Management as a practice
    • The concept of Service, its value proposition and composition
    • The functions and process across the Lifecycle
    • The role of the processes in the Service Lifecycle
    • How Service Management creates business value
    • How the processes within Planning, Protection and Optimization practices support the Service Lifecycle, including their roles and responsibilities
    MODULE 2:  Capacity Management
    Topics covered:
    • The purpose, goal and objectives of Capacity Management
    • The scope of Capacity Management
    • The importance of Capacity Management as a process to generate business value
    • Capacity Management policies, principles and basic concepts
    • The main activities, methods and techniques that enable Capacity Management and how they relate to Planning, Protection and Optimization
    • The triggers, inputs and outputs of Capacity Management and its interfaces with other processes
    • How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Capacity Management
    MODULE 3:  Availability Management
    Topics covered:
    • The purpose, goal and objectives of the process
    • The scope of the process
    • The importance of Availability Management as a process to generate business value
    • Availability Management policies, principles and basic concepts
    • The main activities, methods and techniques that enable Availability Management and how they relate to Planning, Protection and Optimization
    • The triggers, inputs and outputs of Availability Management, and its interface with other processes
    • How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Availability Management
    MODULE 4:  IT Service Continuity Management
    Topics covered:
    • The purpose, goal and objectives of the process
    • The scope of the process
    • The importance of ITSCM as a process to generate business value
    • ITSCM policies, principles and basic concepts
    • The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 1 of the ITSCM lifecycle, Initiation
    • The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 2 of the ITSCM lifecycle, Requirements and Strategy
    • The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 3 of the ITSCM lifecycle, Implementation
    • The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 4 of the ITSCM lifecycle, Ongoing Operation
    • The triggers, inputs and outputs of ITSCM, and its interface with other processes
    • How the key metrics can be used and applied to demonstrate the efficiency and effectiveness of successful IT Service Continuity Management
    MODULE 5:  Information Security Management
    Topics covered:
    • The purpose, goal and objectives of the process
    • The scope of the process
    • The importance of Information Security Management as a process to generate business value
    • Information Security Management policies, principles and basic concepts
    • The main activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization
    • The triggers, inputs and outputs of Information Security Management and its interface with other processes
    • How the key metrics can be used and applied to demonstrate the efficiency and effectiveness of successful Information Security Management
    MODULE 6:  Demand Management
    Topics covered:
    • The basic concepts of Demand Management
    • The activity based Demand Management and business activity patterns
    • The interfaces to Service Design
    • Managing demand for Service
    • Analyze and discuss the main activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization
    MODULE 7:  Challenges, Critical Success Factors and Risks
    Topics covered:
    • The challenges, Critical Success Factors and risks are, related to Capacity and Demand Management
    • What the challenges, Critical Success Factors and risks are, related to Availability Management
    • What the challenges, Critical Success Factors and risks are, related to ITSCM
    • What the challenges, Critical Success Factors and risks are, related to Information Security Management
    • Explain the challenges, Critical Success Factors and risks directly associated with Service Design phase of the Service Lifecycle and how it relates specifically to PPO
    MODULE 8:  Planning, Protection and Optimization Roles and Responsibilities
    Topics covered:
    • Recognize the key roles / functions responsible for executing each process step as related to:
    • Capacity Management process
    • Availability Management process
    • IT Service Continuity Management process
    • Information Security Management process
    MODULE 9:  Technology and Implementation Considerations
    Topics covered:
    • the generic requirements for technology to assist Service Design
    • the evaluation criteria for technology and tooling for process implementation
    • the good practices for practice and process implementation
    • the challenges, Critical Success Factors and risks related to implementing practices and processes
    • How to plan and implement Service Management technologies
    • The consideration for implementing technologies in supporting the processes within Planning, Protection and Optimization practice, in particular, designing technology architectures

    PRICES FOR
    PLANNING PROTECTION AND OPTIMIZATION PPO

    PLEASE NOTE: ALL PRICES EXCLUDE VAT.

    Scheduled Public Classes

    The simplest and most cost-effective option for 1, 2 or 3 delegates.

    • For scheduled public classes, prices start at £1549
    • For multiple delegates, prices can be as low as £1369

    NOTES:
    Lower prices for additional delegates are subject to booking at the same time.
    Bookings made at discounted prices cannot be cancelled.

    Please call us on 0333 6000 111 or request a callback so we can discuss your needs.

    DATES & VENUES

    Dates and Venues for our Public Classes

    View scheduled dates for the course you want in the table below.
    Then click on 'Book now' against the class you want to book.


    Planning Protection And Optimization (PPO)
    May 9, 2016
    09/05
    2016
    London E1W
    £1,549
    Book now
    May 23, 2016
    23/05
    2016
    London EC2N
    £1,549
    Book now
    Jun 13, 2016
    13/06
    2016
    Wokingham
    £1,549
    Book now
    Jul 4, 2016
    04/07
    2016
    London E1W
    £1,549
    Book now
    Jul 4, 2016
    04/07
    2016
    London EC2N
    £1,549
    Book now
    Aug 1, 2016
    01/08
    2016
    Leeds City Exchange
    £1,549
    Book now
    Aug 8, 2016
    08/08
    2016
    Leeds LS2 The Calls
    £1,549
    Book now
    Sep 26, 2016
    26/09
    2016
    Wokingham
    £1,549
    Book now

    MORE INFORMATION FOR
    PLANNING PROTECTION AND OPTIMIZATION PPO

    General Information

    All training courses use the latest content, qualified and experienced trainers, and provide delegates with the best learning experience. Training is interactive and classroom-based, and the ability to ask questions reinforces knowledge acquisition during the class.

    Class Sizes

    Maximum class sizes vary, but there is always adequate time for delegates to ask questions of the instructor.

    How to book
    Course, dates and delegate numbers
    Decide on the course you want, the date(s) you can attend, and the number of delegates involved
    Call us
    if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

    Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

    Also note: If you are a private individual you must pay by credit card at the time of booking.

    The confirmation process
    Course places allocated
    Your place is allocated, along with workbooks (and lunches if it's at our centre)
    Booking confirmation
    You receive an official confirmation, with joining instructions (and directions if it's at our centre)
    Training invoice
    You receive a VAT invoice

    Note: Please allow 1 - 2 working days for your confirmation and invoice.

    What happens on the day

    If you are coming to our centre, dress code is smart casual.   The timetable is as follows:

    9:15

    ARRIVAL TIME

    9:30

    TRAINING STARTS

    11:00

    MID-MORNING BREAK



    1:00

    ONE HOUR LUNCH BREAK

    3:15

    MID-AFTERNOON BREAK

    4:30

    WRAP UP

    Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

    What you get

    With your training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.

    GET IN TOUCH

    Call us on:
    0333 6000 111

       You can Email us direct (You'll usually get a response within 2-3 working hours)
       Or fill out the details below and we'll be in touch very soon:
    SEND MESSAGE

    TRAINING FOR BUSINESS

    We can enhance your skills with courses for business at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our business courses are 1 day, which keeps "out of office" periods for attendees to a minimum.

    We have been delivering planning protection and optimization (ppo) all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training for business to ensure constantly improving standards of quality.   So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in more software and IT productivity.

    Why not contact us today to see how we can help with providing your more software and IT productivity ?


    Stay in touch

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    Contact Details

    Activia Training

    Locations Address: Head Office, Regus House,
    268 Bath Road
    Slough, Berkshire SL1 4DX

    Phone Sales:           0333 6000 111

    Service:       0333 6000 555

    Accounts:    0333 6000 777



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