The best solution for Business TrainingA hands-on one-day course with free pre-course online skills testing
Full details of modules and topics covered in this one-day course
This is a one-day training course structured into 10 modules
This half-day workshop is designed to provide delegates with the essential skills required to conduct themselves respectfully and courteously, and establish good working relationships in the office.
Anyone who has had little experience of working in an office, or who feels uncomfortable in any way in this environment, and wants to get an understanding of how to behave in order to boost their confidence.
INTENSIVE HALF-DAY WORKSHOP FOR OFFICE ETIQUETTE
This fast-track workshop is specially constructed to provide delegates with the most effective skills in the shortest possible time.
- What is Etiquette?
- What is Office Etiquette?
- General Rules of Behaviour
- Overcoming the Fear of Embarrassment
- Colleague Relationships
- Verbal Communication
- Non-Verbal Communication
- Five Factors of a Handshake
- Handshake Practice
- Tips on Remembering Names
- Enhancing the First Impression
- What Your Appearance Says
- Telephone Etiquette
- Tips for Using the Telephone
- Netiquette: Don’t Send and Offend
All Activia business training has been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.
For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.
Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.
Also note: If you are a private individual you must pay by credit card at the time of booking.
Note: Please allow 1 - 2 working days for your confirmation and invoice.
If you are coming to our centre, dress code is smart casual. Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch. The timetable is as follows:
Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !
For training at your offices, this itinerary can be varied by prior arrangement.
With your training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.
Every delegate on a course also gets an Activia Training Attendance Certificate.