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bookings:   0333 6000 111
service:       0333 6000 555
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Good Office Behaviour and Etiquette
 

OFFICE ETIQUETTE

The best solution for Business Training

A hands-on one-day course with free pre-course online skills testing
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COURSE OUTLINE

Full details of modules and topics covered in this one-day course

DURATION

This is a one-day training course structured into 10 modules

COURSE AIMS

This half-day workshop is designed to provide delegates with the essential skills required to conduct themselves respectfully and courteously, and establish good working relationships in the office.

TARGET AUDIENCE

Anyone who has had little experience of working in an office, or who feels uncomfortable in any way in this environment, and wants to get an understanding of how to behave in order to boost their confidence.

INTENSIVE HALF-DAY WORKSHOP FOR OFFICE ETIQUETTE

This fast-track workshop is specially constructed to provide delegates with the most effective skills in the shortest possible time.


Want to see prices and options for delivery of your training?

MODULE 1:  Introduction and Course Overview
MODULE 2:  Etiquette and Rules of Behaviour
Topics covered:
  • What is Etiquette?
  • What is Office Etiquette?
  • General Rules of Behaviour
MODULE 3:  Fear of Embarrassment
Topics covered:
  • Overcoming the Fear of Embarrassment
MODULE 4:  Dealing With Colleagues
Topics covered:
  • Colleague Relationships
  • Verbal Communication
  • Non-Verbal Communication
MODULE 5:  The Handshake
Topics covered:
  • Five Factors of a Handshake
  • Handshake Practice
MODULE 6:  Do You Remember Names?
Topics covered:
  • Tips on Remembering Names
MODULE 7:  Making That Great First Impression
Topics covered:
  • Enhancing the First Impression
  • Approachability
  • What Your Appearance Says
MODULE 8:  Telephone and E-Mail Etiquette
Topics covered:
  • Telephone Etiquette
  • Tips for Using the Telephone
  • Netiquette: Don’t Send and Offend
MODULE 9:  Business Etiquette Quiz
MODULE 10:  Your Personal Action Plan

Want to see prices and options for delivery of your training?

MORE INFORMATION FOR
GOOD OFFICE BEHAVIOUR AND ETIQUETTE

General Information

All Activia business training has been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres
Speedy course booking
You can use the Speedy Quote option to contact us for a quick price, or you can book online from the schedule on this website
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with the trainer, workbooks and exercise files if appropriate
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch.   The timetable is as follows:

9:15

ARRIVAL TIME

9:30

TRAINING STARTS

11:00

MID-MORNING BREAK



1:00

ONE HOUR LUNCH BREAK

3:15

MID-AFTERNOON BREAK

4:30

WRAP UP

Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itinerary can be varied by prior arrangement.

What you get

With your training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.

Every delegate on a course also gets an Activia Training Attendance Certificate.



GET IN TOUCH

Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:
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